CCaaS Tech Consultant - Amazon Connect Specialist

Accenture; Ottawa; On-site; CAD 50,000 - 83,000; Full time

Job summary

Accenture is seeking a CCaaS Tech Consultant to design, build, and deliver contact center and agentic AI solutions. You will collaborate with Solution Architects, AWS/CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This delivery-focused role emphasizes cloud-based contact centers, agentic AI architectures, and enterprise integrations within large-scale transformation programs, requiring strong collaboration across Canada and beyond.

Qualifications

• 2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
• Hands-on exposure to contact center technologies, cloud platforms, or enterprise systems.
• Experience supporting technical delivery activities and documentation.

Responsibilities

• Support the technical design and configuration of CCaaS platforms across routing, IVR, queues, and reporting.
• Assist with documenting AS‑IS and TO‑BE architectures, platform capabilities, and dependencies.
• Support CCaaS migration and modernization initiatives, including environment readiness.
• Assist in defining agentic AI workflows, including data sources, integrations, and dependencies.
• Work with architects to align agentic designs with cloud constraints.
• Produce technical artifacts such as diagrams, inventories, and build notes.

Skills

CCaaS platforms

APIs

Cloud concepts (AWS)

Agile delivery

Architecture diagrams

English communication

Education

University degree

Tools

CI/CD

Job description

Accenture is seeking a CCaaS Tech Consultant to design, build, and deliver contact center and agentic AI solutions. You will collaborate with Solution Architects, AWS/CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This delivery-focused role emphasizes cloud-based contact centers, agentic AI architectures, and enterprise integrations within large-scale transformation programs, requiring strong collaboration across Canada and beyond.