Bilingual Technical Help Analyst

Bilingual Source; Toronto; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid work schedule with one office/2

Full benefits package

RRSP matching after one year

Three weeks vacation

Annual bonus up to 10%

Job summary

Bilingual Source in Toronto is seeking a bilingual Technical Help Analyst fluent in Quebec French and English to join our supportive team in a hybrid role with initial onsite training and one day per week in-office.

You will be the first point of contact for Tier 1 technical support for real estate professionals, handling email and phone requests, account access, and password resets, with CRM-driven ticketing.

Qualifications

• Fluent in Quebec French and English, spoken and written.
• 2 to 3 years of relevant customer or tech support experience.
• Familiarity with Google Workspace tools and basic CRM systems.
• Comfortable working independently and within a small team.
• Strong listening and communication skills, especially over the phone.
• Post-secondary education preferred.

Responsibilities

• Provide Tier 1 support via phone and email for internal systems used by real estate professionals
• Handle issues such as login problems, listing display errors, and general platform navigation
• Escalate unresolved issues to the appropriate departments as needed
• Log and follow up on support tickets through the CRM
• Participate in testing new system updates
• Assist with minor translation reviews, internal reporting, and ad hoc requests

Skills

Bilingual (French/English)

Customer support experience

Strong communication skills

Independent worker

Team player

Education

Post-secondary education preferred

Tools

Google Workspace

CRM systems

Job description

Are you someone who enjoys providing dependable technical support in a calm, structured environment? Our client is seeking a bilingual Technical Help Analyst fluent in Quebec French and English to join their supportive team. This is a hybrid position based in Toronto, with initial onsite training and one day per week in-office thereafter. Enjoy a stable role where you can make a real impact helping professionals across Canada with everyday tech needs.

What You’ll Do

You will be the first point of contact for Tier 1 technical support, assisting real estate professionals with system access, password resets, listing visibility, and more. Your clear communication and commitment to service will ensure that users stay productive and supported. Most support is handled by email and phone.

Responsibilities

• Provide Tier 1 support via phone and email for internal systems used by real estate professionals
• Handle issues such as login problems, listing display errors, and general platform navigation
• Escalate unresolved issues to the appropriate departments as needed
• Log and follow up on support tickets through the CRM
• Participate in testing new system updates
• Assist with minor translation reviews, internal reporting, and ad hoc requests

Qualifications

• Fluency in Quebec French and English, spoken and written
• 2 to 3 years of relevant customer or tech support experience
• Familiarity with Google Workspace tools and basic CRM systems
• Comfortable working independently and within a small team
• Strong listening and communication skills, especially over the phone
• Steady, calm, and professional under pressure
• Post-secondary education preferred
• $50,000 to $55,000 base salary plus up to 10% annual bonus
• Three weeks of vacation
• Full benefits package
• RRSP matching after one year
• Hybrid work schedule with one consistent office day per week (Tuesday)

Why Work with Us

Join a stable company with over 500 employees and a collaborative support team. The work is structured, the manager is relaxed and supportive, and the environment is ideal for someone who values predictability and professionalism. With only one interview and a simple background check, this is a smooth and welcoming hiring process.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."\

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Technical Help Analyst (French Required).