Bilingual Tech Support Specialist - Remote & Field

Jacuzzi Group; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Jacuzzi Group is seeking a bilingual technical support specialist to assist our English and French speaking dealer and service center network across Canada. You will handle phone and email inquiries, provide product and process information, and perform on-site service as required from Mississauga.

Qualified candidates have at least 5 years in a manufacturing/industrial customer-service role, strong technical aptitude, and experience with MS Office and ERP systems.

Qualifications

• Fully fluent in French and English.
• Minimum 5 years’ experience in a manufacturing/industrial customer-interaction role.
• Strong technical aptitude and hands-on capability with spa products is an asset.
• Working knowledge of mechanical components and electrical troubleshooting.
• Excellent verbal and written communication skills; able to work independently and with teams.
• Willingness to travel; valid passport and driver’s license required; occasional overtime and weekend work.

Responsibilities

• Provide expertise to dealers and customers to resolve technical, functional, and operational issues for spa and swim spa products.
• Answer and respond to technical dealer calls and emails with a customer-first mindset.
• Provide verbal instruction and French translation as needed for repairing spas and installing accessories.
• Perform service calls to customer sites as required.
• Troubleshoot warranty-related issues and explain warranty terms for various products.
• Write technical memos and product bulletins to keep dealers updated on product changes.
• Collaborate with QA on continuous product improvements.
• Provide analysis regarding problems reported from the field.

Skills

Bilingual (French/English)

Customer service

Technical troubleshooting

Spa product knowledge

Mechanical and electrical concepts

Tools

MS Office

ERP systems

Job description

Jacuzzi Group is seeking a bilingual technical support specialist to assist our English and French speaking dealer and service center network across Canada. You will handle phone and email inquiries, provide product and process information, and perform on-site service as required from Mississauga.

Qualified candidates have at least 5 years in a manufacturing/industrial customer-service role, strong technical aptitude, and experience with MS Office and ERP systems.