Bilingual Tech Helpdesk Analyst L1 - EN/FR Support

Panasonic North America; Niagara-on-the-Lake; On-site; CAD 40,000 - 51,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Pension Plan

Education Assistance

Employee Purchase Program

EFAP

Job summary

Panasonic Canada Inc. is seeking a Bilingual Technical Helpdesk Analyst L1 to respond to customer inquiries in English and French via phone and email, providing timely problem resolution.

This full-time, on-site role is based at the Niagara-on-the-Lake office, with sponsorship not available. You will collaborate with management, technical, and sales staff on non-routine issues and maintain detailed product knowledge.

Qualifications

• Must be bilingual in English and French.
• Proficient with Microsoft Office applications.
• A+ or equivalent with customer care and helpdesk experience.
• Strong problem-solving and communication skills.
• Ability to work in a team environment.

Responsibilities

• Provide bilingual technical support via phone and email for timely issue resolution.
• Assist with general programming and operational errors.
• Escalate non-routine issues as needed to management or technical staff.
• Maintain logs and up-to-date knowledge of products and services.
• Support new agents with call center routines.

Skills

Bilingual English/French

Microsoft Office (Excel, Word, Outlook

A+ certification or equivalent

Customer care & helpdesk support

Problem solving

Job description

Panasonic Canada Inc. is seeking a Bilingual Technical Helpdesk Analyst L1 to respond to customer inquiries in English and French via phone and email, providing timely problem resolution.

This full-time, on-site role is based at the Niagara-on-the-Lake office, with sponsorship not available. You will collaborate with management, technical, and sales staff on non-routine issues and maintain detailed product knowledge.