Bilingual Service Coordinator (English-Cantonese)

contact link solutions; Richmond; On-site; CAD 65,000 - 70,000; Full time

Job summary

Westminster Toyota in Richmond, BC is seeking a full-time Service Appointment Coordinator and Receptionist to join our busy Service Department. The role handles inbound customer calls, schedules service appointments, and manages email requests with a friendly, professional approach.

You will also place reminder calls, run daily reports, and work closely with the public to ensure smooth service experience. We value a happy, outgoing person who enjoys helping others and thrives in a fast-paced

Qualifications

• Candidates must show strong organizational skills and excellent telephone manners.
• Team experience and independent work capability are essential.
• Proven customer service skills and proactiveness.
• Experience with Reynolds and Reynolds software is a plus but not required.

Responsibilities

• Answer customer phone calls and direct to the proper Service team.
• Book appointments over the phone and respond to email requests.
• Make outgoing reminder calls and run daily reports.
• Interact with the public in a friendly, helpful manner.

Skills

Strong organizational skills

Excellent telephone manners

Team player

Self-starter / independent work

Excellent customer service

Strong computer skills

Tools

Reynolds and Reynolds

Job description

Westminster Toyota in Richmond, BC is seeking a full-time Service Appointment Coordinator and Receptionist to join our busy Service Department. The role handles inbound customer calls, schedules service appointments, and manages email requests with a friendly, professional approach.

You will also place reminder calls, run daily reports, and work closely with the public to ensure smooth service experience. We value a happy, outgoing person who enjoys helping others and thrives in a fast-paced