Service Appointment Coordinator - Volkswagen Surrey

The Jim Pattison Auto Group; Surrey; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

The Jim Pattison Volkswagen Surrey dealership is seeking a Service Appointment Coordinator to manage service scheduling, coordinate customer communications, and ensure a seamless service experience from first contact to vehicle delivery.

You will greet customers professionally, gather vehicle details, and work with Service Advisors to match slots to shop capacity. Strong communication, organization, and data-entry skills are essential.

Qualifications

• Experience in customer-facing, administrative, or automotive service roles is preferred.
• Experience with dealership management systems or scheduling software is an asset.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Detail oriented with high accuracy in data entry and record keeping.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Reliable, punctual, and dependable.
• A valid BC Driver's License is required.

Responsibilities

• Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels.
• Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival.
• Coordinate with Service Advisors to align appointments with shop capacity and technician availability.
• Follow up with customers regarding appointment reminders, service updates, and vehicle status.
• Manage the service drive schedule to optimize workflow and minimize customer wait times.
• Liaise with Parts Department to confirm parts availability ahead of scheduled appointments.
• Maintain accurate customer and vehicle records within the dealership management system.
• Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach.
• Support the Service team with administrative tasks to maintain smooth daily operations.
• Follow all company policies, procedures, and safety standards.
• Ensure confidentiality of company and customer information.
• Contribute to a supportive and engaging working environment.

Skills

Customer-facing

Communication

Organizational skills

Attention to detail

Teamwork

Calm under pressure

Independent work

BC Driver's License

Tools

Dealership management system

Scheduling software

Job description

Introduction

The Jim Pattison Auto Group has an exciting opportunity for a Service Appointment Coordinator to join our Jim Pattison Volkswagen Surrey dealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery.

As a Service Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction.

Schedule

This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be Monday to Friday.

Pay Range

$40,000.00 to $50,000.00 per annum, depending on experience.

This role reports to the Service Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it's accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

• Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels
• Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival
• Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability
• Follow up with customers regarding appointment reminders, service updates, and vehicle status
• Manage the service drive schedule to optimize workflow and minimize customer wait times
• Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments
• Maintain accurate customer and vehicle records within the dealership management system
• Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach
• Support the Service team with administrative tasks as required to maintain smooth daily operations
• Follow all company policies, procedures, and safety standards
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment

What We're Looking For

• Previous experience in a customer facing, administrative, or automotive service role is preferred
• Experience with dealership management systems or scheduling software is an asset
• Exceptional communication and interpersonal skills, both verbal and written
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
• Detail oriented with a high degree of accuracy in data entry and record keeping
• Ability to remain calm, professional, and focused under pressure
• Ability to work effectively both independently and as part of a team
• Reliable, punctual, and dependable
• A valid BC Driver's License is required

This role requires successful candidates to submit a satisfactory Driver's Abstract.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].