English-Cantonese Interpreter

contact link solutions; Richmond; On-site; CAD 65,000 - 70,000; Full time

Job summary

Westminster Toyota in Richmond, BC is seeking a full-time Service Appointment Coordinator and Receptionist to join our busy Service Department. The role handles inbound customer calls, schedules service appointments, and manages email requests with a friendly, professional approach.

You will also place reminder calls, run daily reports, and work closely with the public to ensure smooth service experience. We value a happy, outgoing person who enjoys helping others and thrives in a fast-paced

Qualifications

• Candidates must show strong organizational skills and excellent telephone manners.
• Team experience and independent work capability are essential.
• Proven customer service skills and proactiveness.
• Experience with Reynolds and Reynolds software is a plus but not required.

Responsibilities

• Answer customer phone calls and direct to the proper Service team.
• Book appointments over the phone and respond to email requests.
• Make outgoing reminder calls and run daily reports.
• Interact with the public in a friendly, helpful manner.

Skills

Strong organizational skills

Excellent telephone manners

Team player

Self-starter / independent work

Excellent customer service

Strong computer skills

Tools

Reynolds and Reynolds

Job description

Westminster Toyota is currently seeking a full time Service Appointment Coordinator and Receptionist to join our busy Service Department.

CA$65,000.00–CA$70,000.00 yearly

Full-time

Part-time

Westminster Toyota is currently seeking a full time Service Appointment Coordinator and Receptionist to join our busy Service Department.

This role is responsible for answering customer phone calls and directing those calls to the correct Service team members. This person will also book appointments over the phone for customers and respond and book appointments that come in as an email request. The appointment coordinator is responsible for making outgoing reminder phone calls, running daily reports on the computer and working directly with the public. We are looking for someone who is happy, outgoing and enjoys helping people.

Qualifications

You must possess the following qualifications:

• Strong organizational skills
• Excellent telephone manners
• Experienced at working on a team
• Strong computer skills (Reynolds and Reynolds experience an asset but not mandatory)
• Self starter that is capable of working independently
• Experienced at providing excellent customer service