Bilingual Senior Officer, Operations

Canada Mortgage and Housing Corporation; Ottawa; On-site; CAD 74,000 - 92,000; Full time

Benefits offered by this job

Annual performance bonus

Group insurance coverage

Training and mentorship

Inclusive workplace culture

Job summary

Canada Mortgage and Housing Corporation is hiring a Bilingual Senior Officer, Operations to join the MUIS team in Ottawa. The role reviews servicing requests for insured multi-unit mortgage loans, analyzes borrower data, and provides guidance to lenders while ensuring CMHC policy alignment.

The position requires an undergraduate degree in commerce or related field and at least three years in multi-unit servicing, underwriting, or administration, with strong analytical and communication skills in

Qualifications

• Strong analytical, decision-making and problem-solving skills.
• Ability to review and interpret financial statements and supporting documentation for multi-unit housing projects.
• Excellent organizational and client service orientation with strong communication in both languages.

Responsibilities

• Review, analyze and process servicing requests for insured multi-unit mortgage loans.
• Assess risks and provide recommendations in CMHC policies and insurance requirements.
• Communicate with lenders to obtain information and guidance on servicing processes.
• Prepare recommendations and escalate complex issues to management as needed.
• Maintain accurate documentation and records to support decisions.

Skills

Analytical skills

Decision-making

Problem-solving

Financial statement interpretation

Organizational skills

Client service orientation

Relationship-management

Bilingual communication

Education

Undergraduate degree in commerce or related field

Job description

Select how often (in days) to receive an alert:

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):CBC

Security Requirement: Reliability Status

Salary:Our salaries generally range from $73555.31to $91944.14and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Multi-Unit Insurance Servicing (MUIS) team, in the Bilingual Senior Officer, Operations position.

The MUIS team supports Approved Lenders throughout the life of insured multi-unit mortgage loans by administering servicing requests, covenant changes, borrower structure updates, and other post-funding matters. In this role, you will review and analyze servicing requests, assess risk, provide recommendations, and work closely with lenders and internal partners to ensure timely and consistent service delivery.

This position offers an opportunity to develop expertise in mortgage loan insurance servicing while contributing to CMHC's commitment to supporting a stable and sustainable housing system.

This is a temporary position with a duration of 24 months.

What you’ll do:

• Review, analyze and process servicing requests related to insured multi-unit mortgage loans, identify risks and issues, and provide recommendations in accordance with CMHC policies and insurance requirements.
• Analyze borrower, property, and financial information to support recommendations and decision-making.
• Communicate with lenders to obtain additional information, clarify requirements, and provide guidance on servicing processes.
• Prepare recommendations and elevate more complex issues to management, as required.
• Maintain accurate documentation and records to support decisions and ensure file completeness.
• Respond to lender inquiries in a professional, timely, and client-focused manner.
• Collaborate with colleagues and business partners to support the delivery of consistent and efficient service.
• Identify opportunities to improve processes and contribute to team initiatives.

What you should have:

• An undergraduate degree in commerce, business administration, finance, real estate, property management, or a related field. An equivalent combination of education, training, and relevant experience will also be considered.
• A minimum of three years of experience in multi-unit servicing, underwriting, or administration. An equivalent combination of education, training, and relevant experience will also be considered.
• Strong analytical, decision-making, and problem-solving skills.
• The ability to review and interpret financial statements and supporting documentation related to multi-unit housing projects.
• Strong organizational skills and the ability to manage multiple priorities.
• Strong client service orientation and relationship-management skills.
• The ability to exercise sound judgment and recognize when issues require escalation.Strong oral and written communication skills in both official languages (French and English).

It would be great if you also had:

• Experience in multi-unit residential mortgage loan insurance, servicing, or financing.
• Knowledge of CMHC mortgage insurance products.
• A successful completion of a professional association designation.

Posting closing date:

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!