Bilingual Mortgage Creditor Sales Support

Manulife; Toronto; Hybrid; CAD 44,000 - 75,000; Full time

Job summary

This innovative firm seeks a dedicated Sales Support Specialist to enhance productivity for Mortgage Brokers and Lenders. In this dynamic role, you will deliver exceptional customer service, manage inquiries, and support the Sales team with training and resources. The ideal candidate will possess strong communication skills, be fully bilingual in French and English, and have a passion for helping clients navigate their financial decisions. Join a forward-thinking company that values diversity and provides a flexible work environment, empowering you to grow your career while making a meaningful impact in the lives of clients.

Benefits

Health Insurance

Dental Insurance

Mental Health Benefits

Vision Insurance

Short- and Long-term Disability

Life Insurance

Paid Time Off

Retirement Savings Plans

Employee Assistance Programs

Flexible Work Environment

Qualifications

• Postgraduate education or relevant experience is required.
• Bilingual in French and English is essential for client support.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Provide business support for Mortgage Protection Plan processes.

Skills

Communication Skills

Interpersonal Skills

Analytical Skills

Bilingual (French/English)

Customer Service

Education

Postgraduate Education

Relevant Experience

Tools

MS Office

Salesforce

Job description

MPP Sales Support provides comprehensive technology and sales support for the various Manulife Broker Tools platforms. In this role, you will assist Mortgage Brokers, Business Development Managers, and Lenders to enhance productivity, client relationships, and the quality of MPP/CSP insurance applications.

Position Responsibilities:

• Deliver industry leading customer service through both phone and email channels, promptly handling inquiries, and ensuring timely follow up through to resolution.

• Set up and support both Lender and Broker profiles as required for participation in the MCI programs.

• Provide business support for Mortgage Protection Plan processes to Mortgage Brokers, Lenders and Manulife Sales team members. This includes responding to inquiries about policies, compensation, sales tips, licensing and product training.

• Partner with the Sales team on broker training presentations.

• Troubleshoot all issues escalated from either Brokers or Sales and ensure timely communication to Production Support as necessary.

• On-going suggestions for process and technology improvements.

• Collaborate across the different teams on all business initiatives.

• Act as a resource for other Manulife department inquiries.

Required Qualifications:

• Postgraduate education or relevant experience.

• Strong communication, interpersonal, and analytical skills.

• Experience in the Mortgage Creditor Industry is a plus.

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Proficient in MS Office, CRM systems like Salesforce, and data entry.

Preferred Qualifications:

• Excellent customer service and communication skills.

• Ability to manage multiple priorities independently in a fast-paced environment.

• Detail-oriented with strong problem-solving abilities.

• Capable of working both independently and within a team.

• Ability to effectively work in a customer service environment.

• Team Oriented but also able to work well independently.

• Flexible in taking on new tasks and responsibilities to support the sales team.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Primary Location: Montreal, Quebec

Working Arrangement: Hybrid

Salary range is expected to be between: $44,775.00 CAD - $74,625.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.