Sales Support Coordinator

Compunnel Inc.; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in the financial services sector is seeking a dedicated Customer Service Associate to join their dynamic team. In this engaging role, you will provide exceptional support to Mortgage Brokers and Lenders, ensuring seamless communication and resolution of inquiries. Your expertise in customer service will be pivotal in enhancing client satisfaction and driving business success. This exciting opportunity offers a chance to develop your skills in a fast-paced environment while collaborating with a talented sales team. If you're passionate about delivering outstanding service and thrive in a collaborative setting, this position is perfect for you.

Qualifications

• 2+ years of experience in customer service or administrative roles.
• Strong communication, interpersonal, and analytical skills.

Responsibilities

• Provide industry-leading customer service via phone and email.
• Support Lender and Broker profiles for MCI programs.

Skills

Customer Service

Communication Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Detail-Oriented

Ability to Manage Multiple Priorities

Education

Post-secondary education

Tools

MS Office

CRM systems (Salesforce)

Job description

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$20.00/hr - CA$25.00/hr

Recruiter specializing in IT Staffing and Consulting at Compunnel Inc. (USA and Canada)

We are hiring for our client in the financial services industry.

Duration: 12 months

Responsibilities:

• Provide industry-leading customer service via phone and email, ensuring prompt handling of inquiries and timely follow-ups.
• Set up and support Lender and Broker profiles for participation in the MCI programs.
• Offer business support for Mortgage Protection Plan processes, assisting Mortgage Brokers, Lenders, and Sales team members with policies, compensation, sales tips, licensing, and product training.
• Partner with the Sales team to facilitate broker training presentations.
• Troubleshoot and escalate issues from Brokers or Sales, ensuring timely resolution through Production Support.
• Identify and suggest process and technology improvements.
• Collaborate across teams to support various business initiatives.
• Act as a resource for internal department inquiries.

Requirements:

• 2+ years of experience in customer service or administrative roles.
• Post-secondary education or equivalent relevant experience.
• Strong communication, interpersonal, and analytical skills.
• Proficiency in MS Office, CRM systems like Salesforce, and data entry.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Capable of working both independently and within a team.
• Flexible in taking on new tasks and responsibilities to support the sales team.

Nice-To-Have Skills:

• Experience in the Mortgage Creditor Industry is a plus.
• Bilingual in French and English is an asset but not required.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service and Sales