Account Services Agent

RBC; Mississauga; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking organization as an Account Services agent within Creditor Insurance. In this dynamic role, you will manage client transactions, ensuring top-notch service and compliance with operational standards. You will leverage your strong communication and relationship-building skills to resolve issues and enhance client satisfaction. With a commitment to diversity and inclusion, this innovative firm offers a supportive environment where you can thrive and contribute to meaningful solutions. Enjoy competitive pay and a comprehensive rewards program that prioritizes your work-life balance and career development.

Benefits

Flexible benefits

Career development programs

Investment and retirement savings plans

Work/life balance options

Sophisticated software tools

Qualifications

• Strong verbal and written communication skills.
• Attention to detail to mitigate risk and financial impact.

Responsibilities

• Maintain accurate records ensuring integrity of data.
• Proactively identify and recommend solutions to service gaps.

Skills

Communication

Coverage Analysis

Customer Service

Decision Making

Insurance Operations

Knowledge of Claims

Settlement Negotiations

Job description

Job Summary

Performs general insurance financial accounting activities; provides support and problem resolution for insurance policy inquiries. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

Job Description

What is the opportunity?

As an Account Services agent within Creditor Insurance, you will provide and/or servicing of all client transactions executed on the Fulfillment Team (including complex transactions), using extensive knowledge of related RBCI products and services. You will assume ownership and personal accountability for resolution of any issues related to the specific group, function or process. You will act as a referral point for other team members for the applicable policy, process and procedure to support Client First and adherence to operational risk, compliance and AML requirements.

What will you do?

• Maintain accurate records ensuring integrity of data (e.g. Service Platform, ISR, correspondence, internal accounts and records, etc.)

• Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreement (SLA)

• Proactively identify and recommend solutions to recurring errors and service gaps and inefficiencies and make recommendations for value added enhancements to appropriate parties by submitting MBIs after discussion with Team Manager

• Ensure all authorities for the role (delegated authorities, SECAF, systems access etc.) are adhered to, reviewed and understood

• Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures

• Complete all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines

What will you need to succeed?

Must have:

• Strong verbal and written communication skills

• Strong relationship building skills and open to feedback both ways

• Adaptability to change

• Attention to details to mitigate risk and financial impact to business and Client

Nice to have:

• Sound knowledge of Creditor Insurance, strong in numerical analysis, systems and ability to work in fast pace environment

• Bilingual (fluency in both English and French)

Special Conditions

Flexibility to work shifts within the hours of business, which are Monday to Friday from 8am to 8pm.

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-07

Application Deadline:

2025-05-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.