Bilingual Merchant Solutions & Retention Specialist

TD; Toronto; On-site; CAD 53,000 - 74,000; Full time

Benefits offered by this job

Total Rewards

Job summary

TD in Toronto is seeking an Inbound Client Relations Specialist to retain merchant relationships by delivering exceptional service and negotiating value-based solutions. You will advise on TD Merchant Solutions products and collaborate with internal teams to meet revenue goals.

The role emphasizes financial analysis, pricing expertise, and strong communication with bilingual English and French capabilities.

Qualifications

• Negotiation and relationship management skills.
• Problem-solving and critical-thinking abilities.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Demonstrated tact, diplomacy, patience and professionalism.
• Customer-focused mindset delivering exceptional service.
• Understanding of credit and pricing policies.
• Knowledge of merchant services and payments industry.
• Familiarity with Visa and Mastercard operating rules.
• Bilingual English and French.

Responsibilities

• Retain and strengthen merchant relationships by delivering exceptional customer experiences.
• Negotiate value-based solutions and pricing with merchants.
• Provide guidance on TD Merchant Solutions products and services.
• Analyze merchant portfolios and profitability to support retention.
• Collaborate with internal partners to connect clients to the right teams.

Skills

Negotiation

Relationship management

Problem-solving

Independent work

Communication

Customer-focused

Credit & pricing policies

Merchant services knowledge

Visa/Mastercard rules

Bilingual EN/FR

Job description

TD in Toronto is seeking an Inbound Client Relations Specialist to retain merchant relationships by delivering exceptional service and negotiating value-based solutions. You will advise on TD Merchant Solutions products and collaborate with internal teams to meet revenue goals.

The role emphasizes financial analysis, pricing expertise, and strong communication with bilingual English and French capabilities.