Customer Experience Specialist – Banking Solutions

The Toronto-Dominion Bank (Canada); Dartmouth; On-site; CAD 30,000 - 37,000; Full time

Job summary

The Toronto-Dominion Bank (TD) in Dartmouth, Nova Scotia is seeking a Customer Experience Associate to deliver outstanding service and banking solutions at the branch. You will handle transactions accurately, advise customers on products, and help them select the right banking options while upholding TD standards.

Join a team that values customer relationships, precision, and compliance, with growth and skills development opportunities in a supportive environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational and time management skills.
• Proficient in MS Office and basic internet usage.

Responsibilities

• Process financial transactions accurately and diligently.
• Understand customer needs and advise banking solutions.
• Respond to and resolve customer concerns following standard procedures.
• Promote banking solutions to achieve goals and maintain compliance.
• Support a positive, diverse and equitable team environment.
• Collaborate with team and keep others updated on routine activities.
• Deliver quality customer experiences and suggest operational improvements.

Skills

Customer service

Time management

Communication

Initiative

Attention to detail

Education

High School diploma

Bachelor’s degree asset

Tools

MS Office

Internet

Job description

The Toronto-Dominion Bank (TD) in Dartmouth, Nova Scotia is seeking a Customer Experience Associate to deliver outstanding service and banking solutions at the branch. You will handle transactions accurately, advise customers on products, and help them select the right banking options while upholding TD standards.

Join a team that values customer relationships, precision, and compliance, with growth and skills development opportunities in a supportive environment.