Job summary
A management consultancy specializing in event and association management is seeking a Bilingual Account Manager (Membership Manager) to support member recruitment and services, manage booth and sponsorship sales, and provide exceptional customer service. This full-time, remote position requires proficiency in both English and French, along with experience in the promotional products industry. Strong organizational skills and the ability to build relationships with diverse groups are essential. Travel within Canada and the US will be necessary.
Qualifications
- Bilingual in English and French, both verbal and written.
- Previous experience in the promotional products industry or hospitality sales.
- Proficient in Microsoft Office with a focus on Excel.
Responsibilities
- Act as the main point of contact for association members in English and French.
- Research membership retention and growth strategies.
- Respond to member inquiries via telephone and email.
Skills
Bilingual in English and French
Experience in promotional products or hospitality sales
Excellent customer service
Strong prioritization and organizational skills
Excellent communication skills
Education
Bachelor’s degree or college diploma in a related field
Tools
Microsoft Office (Excel, Outlook)