Bilingual Account Manager (Remote)

Strauss event & association management; Winnipeg; Remote; CAD 55,000 - 70,000; Full time

Job summary

A management consultancy specializing in event and association management is seeking a Bilingual Account Manager (Membership Manager) to support member recruitment and services, manage booth and sponsorship sales, and provide exceptional customer service. This full-time, remote position requires proficiency in both English and French, along with experience in the promotional products industry. Strong organizational skills and the ability to build relationships with diverse groups are essential. Travel within Canada and the US will be necessary.

Qualifications

• Bilingual in English and French, both verbal and written.
• Previous experience in the promotional products industry or hospitality sales.
• Proficient in Microsoft Office with a focus on Excel.

Responsibilities

• Act as the main point of contact for association members in English and French.
• Research membership retention and growth strategies.
• Respond to member inquiries via telephone and email.

Skills

Bilingual in English and French

Experience in promotional products or hospitality sales

Excellent customer service

Strong prioritization and organizational skills

Excellent communication skills

Education

Bachelor’s degree or college diploma in a related field

Tools

Microsoft Office (Excel, Outlook)

Job description

As Bilingual Account Manager (Membership Manager) with Strauss event & association management, you utilize your experience in the promotional products industry and English and French language skills to work with an association team with the following: member recruitment, member services, booth and sponsorship sales, database management, dues processing, event planning, committee and chapter support, and administrative responsibilities. In your role, you leverage your sales experience to provide exceptional customer service and meet the association's membership and revenue goals. You will develop and maintain relationships with members to grow the membership and increase member engagement. This role exclusively works with our client, Promotional Product Professionals of Canada (PPPC).

Role Accountabilities:

• Act as the main point of contact in English and French for existing association members, manage all membership types, and promote the association to prospective members;
• Take a proactive approach to researching membership retention and growth strategies; collaborate with the Manager, Marketing & Communications, on these initiatives;
• Respond to member inquiries via telephone and email for the following: booth and sponsorship sales, event-related items; how to become an association member, navigating the association website;
• Make outbound calls to encourage participation in association client events; manage event booth sales;
• Prepare new member kits;
• Maintain membership records online while effectively utilizing association management software; prepare monthly membership reports; support the members’ use of association-provided products and tools;
• Process and invoice members for membership dues; prepare monthly deposits;
• Liaise with the board of directors and build association partnerships;
• Provide on-site event support, including set-up and strike of trade show booths;
• Must be available to travel between 25 to 30 days per year within Canada and the US.

Desired Skills & Experience:

• Bilingual in English and French, both verbal and written;
• Previous experience in the promotional products industry or hospitality sales;
• Experience implementing marketing plans;
• Bachelor’s degree or college diploma in a related field;
• Proficient in Microsoft Office with a focus on Excel and Outlook;
• Excellent interpersonal skills with the ability to build strong business relationships;
• Superior customer service and experience in working with diverse groups of people;
• Strong prioritization, organizational, and time management skills; proven follow-through;
• Comfortable in a fast-paced environment; able to handle multiple projects simultaneously;
• Excellent communication skills – both verbal and written; and
• Proven ability to work independently and as part of a team.

Reports To: President

Location: Remote

Status: Full Time

We thank all applicants for their interest; however, only those selected for an interview will be contacted.