Bilingual IT Support Specialist - Tier 2 (Remote/Onsite)

Tigre Géant

Ottawa

On-site

CAD 58,000 - 88,000

Full time

13 days ago

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Benefits offered by this job

Store Discount

Parental leave salary top-up

Recognition program

Safety first environment

Job summary

Giant Tiger is seeking a Bilingual Specialist for Tier 2 IT Support. The role involves managing Tier 2 tickets, troubleshooting complex issues, and providing onsite support with travel to multiple locations.

The successful candidate will be fluent in English and French, hold an IT-related degree and A+ certification, and have experience with ITSM tools. Initial onsite training at the Ottawa Home Office is followed by flexible remote or onsite work arrangements, with periodic travel as required.

Qualifications

Must have a post-secondary degree in Computer Systems Technology or Computer Systems Support.
A+ Certification is required.
Bilingual in English and French is mandatory.
Strong customer service skills with excellent communication.
Advanced knowledge of iOS operating systems.
Experience with ITSM tools such as ServiceNow or FreshService.

Responsibilities

Manage and prioritize Tier 2 tickets and project tasks from assignment to completion.
Investigate and resolve complex technical issues with cross-team involvement.
Configure, troubleshoot, and support corporate and store technologies.
Provide onsite IT support with monthly visits to multiple locations and travel as needed.
Review quotes from third-party partners and coordinate vendor work to completion.
Maintain up-to-date knowledge and assist teammates with tickets and deployments.