Bilingual IT Support Analyst

123 Corporate; Laval; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement savings plan

Health & Wellness offerings

Mental Health programs

Job summary

People Corporation seeks an on-site IT Support Analyst to provide prompt, high-quality desktop and user support in both English and French. You will resolve hardware, software, and network issues and work within the IT infrastructure team to uphold SLAs.

Responsibilities include deploying and maintaining desktops, laptops, printers, and peripherals, plus assisting with AD management and MFA resets. This role offers extended benefits and a strong focus on user experience.

Qualifications

• Fluency in English and French (written and spoken).
• Hands‑on experience in a technical desk support/desktop environment (1–3 years).
• Solid understanding of Windows 10/11, macOS, and Microsoft 365 core suites.
• Experience with Active Directory and ITSM ticketing systems.

Responsibilities

• Provide Tier 1 and Tier 2 on-site technical resolution face-to-face.
• Install, configure, stage, test, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve enterprise application errors and OS issues.
• Log, track, and resolve user requests per SLAs using ITSM systems.
• Assist with local network, Wi‑Fi, AD user accounts, and MFA resets.

Skills

Bilingual English/French

IT support

Windows/macOS expertise

Active Directory administration

ITSM ticketing

Tools

Microsoft 365

PC imaging utilities

Job description

The Bilingual On-Site IT Support Analyst delivers prompt, high-quality, and professional technical assistance to end-users directly at their physical workspaces. This role functions as a key component of the local IT infrastructure team, resolving complex hardware, software, and network issues while ensuring seamless communication in both designated corporate languages (typically English and French).

Responsibilities

• Provide comprehensive Tier 1 and Tier 2 technical resolution and troubleshooting face-to-face, fluently adapting to the user's preferred language.
• Install, configure, stage, test, and maintain desktop PCs, laptops, mobile devices, local printers, and peripheral business hardware.
• Diagnose and resolve standard enterprise application errors, operating system flaws (Windows, macOS), and user access issues.
• Log, track, update, elevate, and resolve user requests in accordance with strict Service Level Agreements (SLAs) using enterprise IT Service Management (ITSM) systems.
• Assist with basic local network routing, Wi-Fi connectivity setups, Active Directory user account management, and multi-factor authentication resets.

Requirements

• Complete professional, native, or near-native verbal and written fluency in both English and French
• Minimum of 1 to 3 years of hands‑on experience in a technical desk support, workstation configuration, or desktop engineering environment.
• Demonstrated understanding of Microsoft Windows 10/11, macOS, Microsoft 365 core suites, Active Directory administration, and PC imaging utilities.
• Superior interpersonal skills with a proven track record of maintaining calm, helpful communication during critical systems downtime.

What’s in It for You Learn by working alongside our experts Extended health care and dental benefits A retirement savings plan with company contributions A suite of Health & Wellness offerings Mental Health programs and support for you and your family Assistance for the completion of industry designations Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

The base salary for this position is between $60,000 - $70,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive.

For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.