Bilingual IT Helpdesk Specialist — VPN & AD Support

Compunnel, Inc.; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A technology support firm is seeking a Bilingual Helpdesk Support professional in Toronto. The candidate must have strong technical troubleshooting skills and experience with desktop applications, VPNs, and Active Directory. Responsibilities include technical support and troubleshooting issues remotely while effectively communicating solutions to users. The role demands proficiency in both verbal and written communication.

Qualifications

• Strong troubleshooting skills for desktop and shrink-wrapped applications.
• Good knowledge of VPN concepts and experience in troubleshooting.
• Ability to analyze and resolve user issues via telephone support.

Responsibilities

• Provide technical support for desktop applications.
• Troubleshoot VPN connectivity and assist with configurations.
• Support users with internet connectivity and remote access issues.

Skills

Troubleshooting

VPN knowledge

Internet troubleshooting

Active Directory knowledge

Remote control tools

Windows operating system

macOS operating system

Networking comprehension

Ticketing systems

Effective communication

Tools

Bomgar

Remedy

ServiceNow

Job description

A technology support firm is seeking a Bilingual Helpdesk Support professional in Toronto. The candidate must have strong technical troubleshooting skills and experience with desktop applications, VPNs, and Active Directory. Responsibilities include technical support and troubleshooting issues remotely while effectively communicating solutions to users. The role demands proficiency in both verbal and written communication.