Bilingual Inside Sales Specialist: Small Business Payments

JPMorgan Chase & Co.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in Toronto seeks a Business Development Specialist – Inside Sales to drive revenue by selling products and services to new and existing customers over the phone. The role requires a strong, independent work ethic and consistent execution against clearly defined objectives with a sense of urgency.

This position reports to a Vice President, Small Business Sales. Key duties include maintaining activity discipline with at least 25 outbound calls daily, building a healthy

Qualifications

• Bachelor’s degree or equivalent training in business or sales management (or equivalent experience in lieu of a degree).
• 1–2 years of sales experience (inside sales, call center sales, or phone-based consultative selling preferred).
• Strong selling, communication, and interpersonal skills with the ability to build trust quickly over the phone.
• Ability to manage time, prioritize daily outreach, and work multiple lead sources (campaigns, self-sourced, and referrals).
• Proficiency with CRM tools (Salesforce preferred) and comfort with activity tracking and reporting.
• Knowledge of JPMorganChase products and pricing practices (or ability to learn quickly).

Responsibilities

• Maintain strong activity discipline, including a minimum of 25 outbound calls per day.
• Build and sustain a “healthy” pipeline of prospects and opportunities through self-sourced lead generation and structured follow-up.
• Execute outbound campaigns (email/call cadences and targeted call lists), including: working assigned campaign leads within required SLAs, personalizing messaging by segment/vertical and buyer need, tracking campaign performance and outcomes, and providing feedback to sales leadership/marketing on lead quality and conversion opportunities.
• Manage and convert inbound referrals (from partners and other channels), including rapid outreach and qualification (target lead-to-call response time < 1 hour), clear handoffs, and Salesforce updates.
• Handle predictable concerns that arise during the sales process and successfully finalize agreement on terms.
• Maximize each prospect interaction by clearly communicating the value of becoming a Chase Payment Solutions merchant.
• Make recommendations and provide strategic advice aligned to the prospect’s business needs to drive conversion.
• Achieve monthly contract targets, ensuring accuracy and completeness.
• Prepare contracts and collect all required supporting documents; ensure clean submissions that reduce rework and delays.
• Perform sales and non-sales administrative responsibilities with strong execution discipline.
• Track and report leads, pipeline status, and activity accurately and on time using Salesforce.
• Maintain familiarity with Anti-Money Laundering (AML) policies and merchant application requirements.

Skills

Sales experience

Communication

Interpersonal skills

Time management

Lead management

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

JPMorgan Chase & Co. in Toronto seeks a Business Development Specialist – Inside Sales to drive revenue by selling products and services to new and existing customers over the phone. The role requires a strong, independent work ethic and consistent execution against clearly defined objectives with a sense of urgency.

This position reports to a Vice President, Small Business Sales. Key duties include maintaining activity discipline with at least 25 outbound calls daily, building a healthy