Business Development Specialist - Inside Sales (JPMorganChase)

JPMorgan Chase & Co.; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Toronto is seeking a Business Development Specialist – Inside Sales to drive new revenue by selling products and services to new and existing customers over the phone.

The role demands a strong work ethic with objective-driven performance, an emphasis on outbound activity, and effective use of Salesforce for tracking and reporting. Reports to a Vice President, Small Business Sales, with a focus on Chase Payment Solutions offerings.

Qualifications

• Bachelor’s degree or equivalent training in business or sales management (or equivalent experience in lieu of a degree).
• 1–2 years of sales experience (inside sales, call center sales, or phone-based consultative selling preferred).
• Strong selling, communication, and interpersonal skills with the ability to build trust quickly over the phone.
• Ability to manage time, prioritize daily outreach, and work multiple lead sources (campaigns, self-sourced, and referrals).
• Proficiency with CRM tools (Salesforce preferred) and comfort with activity tracking and reporting.
• Knowledge of JPMorganChase products and pricing practices (or ability to learn quickly).

Responsibilities

• Maintain strong activity discipline, including a minimum of 25 outbound calls per day.
• Build and sustain a healthy pipeline of prospects and opportunities through self-sourced lead generation and structured follow-up.
• Execute outbound campaigns (email/call cadences and targeted call lists).
• Manage and convert inbound referrals (from partners and other channels).
• Handle predictable concerns that arise during the sales process and finalize agreement on terms.
• Maximize each prospect interaction by clearly communicating the value of becoming a Chase Payment Solutions merchant.
• Make recommendations and provide strategic advice aligned to the prospect’s business needs to drive conversion.
• Achieve monthly contract targets, ensuring accuracy and completeness.
• Prepare contracts and collect all required supporting documents; ensure clean submissions that reduce rework and delays.
• Perform sales and non-sales administrative responsibilities with strong execution discipline.
• Track and report leads, pipeline status, and activity accurately and on time using Salesforce.
• Maintain familiarity with Anti-Money Laundering (AML) policies and merchant application requirements.

Skills

Sales experience

Communication skills

Interpersonal skills

CRM proficiency

Time management

Salesforce proficiency

Education

Bachelor’s degree or equivalent in business or sales management

Tools

Salesforce

Job description

At JPMorganChase, you’ll have the opportunity to be part of a strong development journey while helping small business customers meet their payments and commerce needs. The Business Development Specialist – Inside Sales is responsible for driving new revenue by selling products and services to new and existing customers over the phone.

This role requires a strong, independent work ethic and consistent execution against clearly defined objectives with a sense of urgency. Success is measured through daily activity, pipeline health, contract completion, and in-year achieved net revenue (based on a percentage of the annual signed net revenue goal). This position reports to a Vice President, Small Business Sales.

Key Responsibilities

• Maintain strong activity discipline, including a minimum of25 outbound calls per day.
• Build and sustain a “healthy” pipeline of prospects and opportunities through self-sourced lead generation and structured follow-up.
• Executeoutbound campaigns(email/call cadences and targeted call lists), including:
  • Working assigned campaign leads within required SLAs
  • Personalizing messaging by segment/vertical and buyer need
  • Tracking campaign performance and outcomes (connect, meeting set, win/loss drivers)
  • Providing feedback to sales leadership/marketing on lead quality and conversion opportunities
• Manage and convertinbound referrals(from partners and other channels), including:
  • Rapid outreach and qualification (target lead-to-call response time< 1 hour)
  • Clear handoffs, follow-through, and updates back to the referring source
  • Ensuring referral details, disposition, and next steps are captured accurately in Salesforce
• Handle predictable concerns that arise during the sales process and successfully finalize agreement on terms.
• Maximize each prospect interaction by clearly communicating the value of becoming a Chase Payment Solutions merchant.
• Make recommendations and provide strategic advice aligned to the prospect’s business needs to drive conversion.
• Achieve monthly contract targets, ensuring accuracy and completeness.
• Prepare contracts and collect all required supporting documents; ensure clean submissions that reduce rework and delays.
• Perform sales and non-sales administrative responsibilities with strong execution discipline.
• Track and report leads, pipeline status, and activity accurately and on time usingSalesforce.
• Maintain familiarity with Anti-Money Laundering (AML) policies and merchant application requirements.

Required Qualifications, Skills, and Capabilities

• Bachelor’s degree or equivalent training in business or sales management (or equivalent experience in lieu of a degree).
• 1–2 years of sales experience(inside sales, call center sales, or phone-based consultative selling preferred).
• Strong selling, communication, and interpersonal skills with the ability to build trust quickly over the phone.
• Ability to manage time, prioritize daily outreach, and work multiple lead sources (campaigns, self-sourced, and referrals).
• Proficiency with CRM tools (Salesforce preferred) and comfort with activity tracking and reporting.
• Knowledge of JPMorganChase products and pricing practices (or ability to learn quickly).