Inside Sales Pro — Small Business Payments

JPMorgan Chase & Co.; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Toronto is seeking a Business Development Specialist – Inside Sales to drive new revenue by selling products and services to new and existing customers over the phone.

The role demands a strong work ethic with objective-driven performance, an emphasis on outbound activity, and effective use of Salesforce for tracking and reporting. Reports to a Vice President, Small Business Sales, with a focus on Chase Payment Solutions offerings.

Qualifications

• Bachelor’s degree or equivalent training in business or sales management (or equivalent experience in lieu of a degree).
• 1–2 years of sales experience (inside sales, call center sales, or phone-based consultative selling preferred).
• Strong selling, communication, and interpersonal skills with the ability to build trust quickly over the phone.
• Ability to manage time, prioritize daily outreach, and work multiple lead sources (campaigns, self-sourced, and referrals).
• Proficiency with CRM tools (Salesforce preferred) and comfort with activity tracking and reporting.
• Knowledge of JPMorganChase products and pricing practices (or ability to learn quickly).

Responsibilities

• Maintain strong activity discipline, including a minimum of 25 outbound calls per day.
• Build and sustain a healthy pipeline of prospects and opportunities through self-sourced lead generation and structured follow-up.
• Execute outbound campaigns (email/call cadences and targeted call lists).
• Manage and convert inbound referrals (from partners and other channels).
• Handle predictable concerns that arise during the sales process and finalize agreement on terms.
• Maximize each prospect interaction by clearly communicating the value of becoming a Chase Payment Solutions merchant.
• Make recommendations and provide strategic advice aligned to the prospect’s business needs to drive conversion.
• Achieve monthly contract targets, ensuring accuracy and completeness.
• Prepare contracts and collect all required supporting documents; ensure clean submissions that reduce rework and delays.
• Perform sales and non-sales administrative responsibilities with strong execution discipline.
• Track and report leads, pipeline status, and activity accurately and on time using Salesforce.
• Maintain familiarity with Anti-Money Laundering (AML) policies and merchant application requirements.

Skills

Sales experience

Communication skills

Interpersonal skills

CRM proficiency

Time management

Salesforce proficiency

Education

Bachelor’s degree or equivalent in business or sales management

Tools

Salesforce

Job description

JPMorgan Chase & Co. in Toronto is seeking a Business Development Specialist – Inside Sales to drive new revenue by selling products and services to new and existing customers over the phone.

The role demands a strong work ethic with objective-driven performance, an emphasis on outbound activity, and effective use of Salesforce for tracking and reporting. Reports to a Vice President, Small Business Sales, with a focus on Chase Payment Solutions offerings.