Bilingual Home & Auto Insurance Advisor

RBC Insurance

Mount Royal

On-site

CAD 50,000 - 70,000

Full time

4 days ago

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Job summary

RBC Insurance is seeking a bilingual Licensed Insurance Advisor for Home & Auto in Montréal, Canada. You will provide insurance advice and options to clients via inbound calls, ensuring a high-quality, empathetic customer experience while meeting individual and team sales goals.

You will complete personalized needs assessments, work with regulatory requirements, and collaborate with RBC partners to deliver comprehensive insurance solutions.

Qualifications

Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or willingness/ability to obtain it and the General Insurance License for Ontario/other provinces (training offered by RBC).
Bilingualism (English and French) required for English/French speaking client needs.
Exceptional customer service skills with ability to build strong relationships.
Flexibility to work all shifts within operation hours (Home & Auto Advice Centre open 8:00am–8:30pm).
Digital literacy across devices (smartphones, tablets, laptops).

Responsibilities

Provide insurance advice/solutions to clients based on their needs via inbound calls.
Maintain a positive client experience and resolve concerns at first contact, building relationships.
Complete personalized needs assessments using tools to demonstrate value and support recommendations.
Demonstrate understanding of regulatory risk when underwriting/updating home & auto policies.
Collaborate with partners to work as a unified RBC team.

Job description

You will complete personalized needs assessments, work with regulatory requirements, and collaborate with RBC partners to deliver comprehensive insurance solutions.

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