Bilingual (French) Case Manager

Foresters Financial; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services company is seeking a Bilingual (French) Case Manager to manage new business applications and provide exceptional customer service. The successful candidate will work collaboratively with various departments, ensuring timely processing and a positive service experience. Ideal for individuals with a strong background in customer service and insurance products, this full-time role offers an opportunity to contribute to a dynamic team in Toronto.

Qualifications

• 2-3 years of previous work experience as a case manager or relevant experience.
• Bilingual in French and English (written and verbal).
• Strong knowledge of life and Critical Illness insurance products.

Responsibilities

• Manage and process new business applications in a timely manner.
• Build and maintain positive relationships with internal departments and vendors.
• Answer inbound producer service-related calls regarding new business activities.

Skills

Communication skills

Time management

Attention to detail

Customer service

Education

University degree or College diploma in Business Administration

LOMA designation(s)

Job description

Join to apply for the Bilingual (French) Case Manager role at Foresters Financial

1 week ago Be among the first 25 applicants

Join to apply for the Bilingual (French) Case Manager role at Foresters Financial

Career Opportunity

Role Title

Bilingual (French) Case Manager

Purpose of role

While working with other departments, as a Bilingual (French) Case Manager, you will be responsible for managing and processing new business applications in a timely manner.

To be successful in the role, one must meet tight timelines under pressure while delivering a positive service experience. The ability to display high energy, passion and a positive attitude while owning the results and accepting personal accountability.

This role requires effective communication skills (written and verbal), excellent time management skill and attention to detail.


Job Description

Duties will include:

• Building and maintaining a positive working relationship with our internal departments, Advisors, MGAs, Sales team, and Vendors to successfully manage the applications through the new business pipeline.
• Answer inbound producer service-related calls regarding all aspects of new business activities.
• Proficiently determine the needs of the caller or email sender and provide timely and clear response for one-time resolution to achieve a positive service experience to meet or exceed customer expectations.
• Order, review and follow up on pending requirements as per Underwriting criteria.
• Review documentation and requirements received for completeness, accuracy and action as required.
• Conduct regular clear, concise, comprehensive communications for outstanding requirements to effectively manage the lifecycle of the applications and meet KPIs set.
• Review, investigate, follow up, process and track settling requirements as required.
• Process policy changes, reissues, cancellations, declines, etc.
• Collaborate, when necessary, and manage issues/escalations with pro-active mindset.
• Actively participate in huddles & team meetings and share learnings in a constructive manner.
• Other duties as required.
  
  
  

Knowledge/Experience/Skills

• Ideal candidate must have two to three years of previous work experience as a case manager or relevant work experience.
• Strong knowledge of life and Critical Illness insurance products
• Must have the ability to maintain a high level of accuracy, enthusiasm, and Dependability.
• Strong interest in providing exceptional customer service and support.
• University degree or College diploma in Business Administration or related work experience
• Willingness to share work experiences and commit to continuous learning
• Ability to make decisions independently.
• Results orientated and the ability to learn quickly.
• Ability and willingness to support the team accomplish its team goals.
• Ability to prioritize and accomplish multiple tasks simultaneously in a fast-paced environment.
• LOMA designation(s)
• Bilingual in French and English (written and verbal)
  
  

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services and Insurance

Referrals increase your chances of interviewing at Foresters Financial by 2x

Get notified about new Case Manager jobs in Toronto, Ontario, Canada.

Whitchurch-Stouffville, Ontario, Canada 1 week ago

Richmond Hill, Ontario, Canada 4 days ago

2025 Elementary Summer Learning Programs – Senior Counsellor

Training Specialist-Disability Case Management- 18 Month Contract

Training Specialist-Disability Case Management- 18 Month Contract

Attendance Support and Abilities Consultant

Whitchurch-Stouffville, Ontario, Canada 7 months ago

Whitchurch-Stouffville, Ontario, Canada 7 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.