Bilingual Case Manager - Quebec

SRx Health Solutions; Ontario; Remote; CAD 55,000 - 75,000; Full time

Job summary

Join a leading healthcare solutions company as a Bilingual Case Manager in Quebec. You will support patients by managing their care and reimbursement processes while working in a collaborative environment. Ideal candidates are bilingual in French and English, with a degree in a related field. Enjoy competitive benefits and opportunities for professional growth.

Benefits

Paid vacation and sick days

Comprehensive salary

Benefits package and RRSP options

Opportunities for skill development

Access to discounts through WorkPerks

Qualifications

• Bachelor’s degree in a related field required.
• Bilingual in French and English is essential.
• Experience in patient support and healthcare preferred.

Responsibilities

• Act as the single point of contact for patients and physicians.
• Conduct welcome calls and inform patients about program offerings.
• Complete and review insurance-related paperwork.

Skills

Organizational skills

Decision-making skills

Leadership

Teamwork

Time management

Conflict resolution

Cultural sensitivity

Education

Bachelor’s degree in psychology, human services, healthcare, social work

Relevant master’s or doctorate degree (preferred for senior roles)

Tools

Record-keeping software

Job description

Join to apply for the Bilingual Case Manager - Quebec role at SRx Health Solutions

2 days ago Be among the first 25 applicants

Join to apply for the Bilingual Case Manager - Quebec role at SRx Health Solutions

Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries?

SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians. You will be part of a team that is dedicated to creating immersive experiences and transforming ideas into successful healthcare programs that matter.

Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!

Ideal candidates must reside in Quebec, be comfortable working remotely, be bilingual in French, and have PSP experience preferred.

What You Will Be Doing

• Act as the single point of contact for patients enrolled in the support program and prescribing physician.
• Conduct welcome calls to gather relevant information, introduce patients to the support program, and obtain patient consent as required.
• Inform the patient about all program offerings, e.g., case management support, reimbursement support, self-injection training, prescription coordination, and ongoing compliance.
• Maintain an expert level of knowledge of the Canadian reimbursement landscape and current trends.
• Liaise with patients, insurers, and physicians regarding documentation required to maximize reimbursement coverage, exploring all public and private coverage as needed.
• Complete and review insurance-related paperwork prior to submitting it to insurers, follow up, and advocate for patients until coverage is secured.
• Complete financial assessments with patients and ensure timely renewal of financial assistance.
• Ensure reimbursement renewals are completed promptly for all assigned patient files.
• Coordinate with Specialty Rx Pharmacies and Specialty Health Clinics for timely treatment access.
• Assist with billing for Specialty Rx Pharmacies as needed.
• Manage patient appointment schedules to optimize clinic and homecare efficiency, including scheduling, rescheduling, and staffing collaboration.
• Contact patients to ensure adherence to treatment plans and coordinate medication delivery.
• Report all Adverse Events (AEs) and Product Quality Complaints (PQC) immediately.
• Maintain detailed case notes and ensure patient files are accurate and up to date.
• Participate in continuous improvement initiatives related to processes, quality, and training, adhering to KPIs.
• Act as a resource for Program stakeholders, including physicians, nurses, patients, clinics, and the client.

About Your Qualifications

• Bachelor’s degree in psychology, human services, healthcare, social work, or a related field.
• For senior roles, a relevant master’s or doctorate degree may be preferred.
• Strong organizational and decision-making skills.
• Leadership, teamwork, and time management skills.
• Conflict resolution, patience, and attention to detail.
• Autonomy, mentorship, cultural sensitivity.
• Computer literacy, including record-keeping software.

Why You Should Work With Us

• Paid vacation, sick days, and comprehensive salary.
• Benefits package and RRSP options.
• Opportunities for skill development and career progression.
• Access to discounts and perks through our WorkPerks program.

About Us

SRx Health Solutions, founded in 2013 by President Adesh Vora, is committed to fostering a collaborative and inclusive work environment. We value diversity and provide accommodations during the interview process. For assistance, contact [e-mail].