Bilingual Short Term Disability Intake Case Manager

Manulife Financial; Quebec; Remote; CAD 40,000 - 68,000; Full time

Job summary

Join a leading financial services provider as a Short Term Disability Intake Case Manager. This role involves building relationships with clients, managing claims, and ensuring quality service. Enjoy a supportive and flexible remote work environment with opportunities for growth.

Benefits

Opportunities for learning and career growth

Supportive, flexible, and inclusive work environment

Global team support

Qualifications

• Ability to multi-task and handle high workloads with short turnaround times.
• Strong customer service skills and relationship management.

Responsibilities

• Build and maintain strong service relationships with plan members and partners.
• Review incoming STD claim applications against established criteria.
• Approve, process, and manage STD claims following established procedures.

Skills

Bilingual in French and English

Strong organizational skills

Customer service skills

Effective team collaboration skills

Tools

MS Word

MS Excel

Job description

Group Disability is seeking an action-oriented individual with strong team spirit, client-oriented service, high autonomy, and problem-solving skills to join its fast-paced team as a Short Term Disability (STD) Intake Case Manager.

Position Responsibilities:

1. Build and maintain strong service relationships with plan members, plan sponsors, healthcare providers, and internal partners.
2. Identify and efficiently gather outstanding claims assessment information.
3. Ensure quality, accuracy, and timeliness in all tasks.
4. Communicate effectively in writing (emails, formal letters) and via telephone with stakeholders.
5. Manage time and organize tasks effectively.
6. Review incoming STD claim applications against established criteria.
7. Follow up on outstanding information.
8. Maintain regular contact with plan members, sponsors, and healthcare providers via email and phone.
9. Triages claims through contractual, medical, functional, and vocational analysis.
10. Approve, process, and manage STD claims following established procedures.
11. Transfer claims to higher levels when necessary.
12. Collaborate with internal partners to meet client service standards.
13. Prioritize and re-prioritize conflicting demands under tight deadlines.

Required Qualifications:

1. Bilingual in French and English to support clients across jurisdictions outside Quebec.
2. Strong organizational, prioritization, and planning skills with attention to detail.
3. Ability to multi-task and handle high workloads with short turnaround times.
4. Effective team collaboration skills.
5. Ability to manage job pressures professionally.
6. Positive attitude and influence within the team.
7. Strong customer service skills and relationship management.

Preferred Qualifications:

1. Familiarity with medical terminology.
2. Intermediate proficiency in MS Word and MS Excel.
3. Previous experience with Group Disability Claims is an asset.

Benefits of Joining Our Team:

1. Opportunities for learning and career growth.
2. Supportive, flexible, and inclusive work environment.
3. Global team support to shape your future.

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider dedicated to helping people make their decisions easier and lives better. More about us at our story.

Equal Opportunity Employer

We embrace diversity and are committed to fair recruitment, retention, and advancement practices without discrimination. For reasonable accommodation requests, contact [e-mail].

Additional Details

Location: CAN, Quebec - Full Time Remote

Salary Range: $40,425.00 CAD - $67,375.00 CAD. Contact [e-mail] for location-specific ranges.

Benefits include health, dental, mental health, vision, disability, life insurance, retirement plans, paid time off, and more.