Bilingual (FRENCH) Alarm Monitoring/Security Operations Rep

Securitas; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Securitas Canada is seeking a bilingual English/French Customer Support Associate to provide after-hours support across the country. You will handle inbound and outbound calls, escalate to branches, and confirm health and safety of guards in the field.

You will enter data into IMMIX, Outlook and WFM, monitor remote guarding alarms, and assist with security scheduling transactions while learning the national processes to educate Guards and Managers.

Qualifications

• Individuals with call centre and/or Security experience is preferred along with customer service skills.
• A decent aptitude with computers is an asset.
• We are looking for bilingual (English/French) speaker.

Responsibilities

• Communicate and consult with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues.
• Inbound/Outbound calls to manage inquiries, provide resolutions via escalations to Branch.
• Confirming the health & Safety of Security guards in the field via various alerts.
• Prompt and accurate data entry for applications such as IMMIX, Outlook and WFM while managing Remote Guarding alarms and security guard scheduling transactions.
• Acquiring a strong understanding of the Department’s National process to educate Guards, Managers and efficiently actions various requests.
• Monitoring CCTV system in IMMIX for unwanted activity and filling out reports for any suspicious activity in a timely fashion.
• Completing daily briefing, as well as, writing and being able to understand incident reports.

Job description

Job Description:

• Communicate and consult with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues.


• Inbound/Outbound calls to manage inquiries, provide resolutions via escalations to Branch.


• Confirming the health & Safety of Security guards in the field via various alerts.


• Prompt and accurate data entry for applications such as IMMIX, Outlook and WFM while managing Remote Guarding alarms and security guard scheduling transactions.


• Acquiring a strong understanding of the Department’s National process to educate Guards, Managers and efficiently actions various requests.


• Monitoring CCTV system in IMMIX for unwanted activity and filling out reports for any suspicious activity in a timely fashion.


• Completing daily briefing, as well as, writing and being able to understand incident reports.

Job Requirements:

• With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly.


• Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.


• Frequent sitting, and computer use,which may be required for extended periods of time,


• Additional physical requirements may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.


• Individuals with call centre and/or Security experience is preferred along with customer service skills.


• A decent aptitude with computers is an asset.


• We are a 24/7/365 operation, and our shifts reflect that.


• We are looking for Bilingual (English/French) Speaker

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, Indigenous people, visible minorities, and persons with disabilities.

Accommodations are available for applicants with disabilities throughout the recruitment process.We value diversity and inclusion and encourage all qualified people to apply.

Thank you to all that apply. Those selected for an interview will be contacted.

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process.

Further information about the Company:

www.securitas.ca

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