Bilingual Alarm Monitoring & Security Ops Specialist

Securitas; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Securitas Canada is seeking a bilingual English/French Customer Support Associate to provide after-hours support across the country. You will handle inbound and outbound calls, escalate to branches, and confirm health and safety of guards in the field.

You will enter data into IMMIX, Outlook and WFM, monitor remote guarding alarms, and assist with security scheduling transactions while learning the national processes to educate Guards and Managers.

Qualifications

• Individuals with call centre and/or Security experience is preferred along with customer service skills.
• A decent aptitude with computers is an asset.
• We are looking for bilingual (English/French) speaker.

Responsibilities

• Communicate and consult with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues.
• Inbound/Outbound calls to manage inquiries, provide resolutions via escalations to Branch.
• Confirming the health & Safety of Security guards in the field via various alerts.
• Prompt and accurate data entry for applications such as IMMIX, Outlook and WFM while managing Remote Guarding alarms and security guard scheduling transactions.
• Acquiring a strong understanding of the Department’s National process to educate Guards, Managers and efficiently actions various requests.
• Monitoring CCTV system in IMMIX for unwanted activity and filling out reports for any suspicious activity in a timely fashion.
• Completing daily briefing, as well as, writing and being able to understand incident reports.

Job description

Securitas Canada is seeking a bilingual English/French Customer Support Associate to provide after-hours support across the country. You will handle inbound and outbound calls, escalate to branches, and confirm health and safety of guards in the field.

You will enter data into IMMIX, Outlook and WFM, monitor remote guarding alarms, and assist with security scheduling transactions while learning the national processes to educate Guards and Managers.