Bilingual (FRENCH) Alarm Dispatcher

Securitas Canada; Toronto; Vor Ort; CAD 42.000 - 66.000; Vollzeit

Zusammenfassung

Securitas Canada is seeking a CSOC dispatcher in Canada to provide after-hours support and dispatch security officers nationwide from the Operations Centre.

The role involves managing mobile dispatching, logging events, recording calls, documenting incidents, and coordinating with Branch management and guards. Bilingual English/French is required. This position operates on a 24/7 schedule, requiring flexibility and reliability.

Qualifikationen

• Must be able to communicate clearly in English and French.
• Physical and mental requirements include seeing, hearing, speaking, and writing clearly.
• Shift work is 24/7/365.

Aufgaben

• Communicate with Branch Management, Supervisors, and Guards to provide after-hours support.
• Inbound/Outbound calls to manage mobile dispatching of mobile officers.
• Confirm the health and safety of guards in the field via alerts.
• Prompt data entry for Vision and Outlook.
• Understand the National process to educate Guards and Managers.
• Complete daily briefings and incident reports.

Kenntnisse

Bilingual EN/FR

Customer service

Call center experience

Tools

Vision

Outlook

Jobbeschreibung

Description

Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services.

This posting is for an active vacancy.

Position Overview:

The Securitas Canadian Security Operation Centre (CSOC) is looking for qualified candidates looking to bring their experience to our Operations Centre and learn and expand their knowledge base. The position will include providing centrally managed Mobile Guard Dispatching with event logging, call recording, emergency dispatch, incident reporting and analysis.

Job Description:

• Communicate and consult with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues.


• Inbound/Outbound calls to manage mobile dispatching of mobile officers.


• Confirming the health & Safety of Security guards in the field via various alerts.


• Prompt and accurate data entry for applications such as Vision and Outlook'


• Acquiring a strong understanding of the Department’s National process to educate Guards, Managers and efficiently actions various requests..


• Completing daily briefing, as well as, writing and being able to understand incident reports.

Job Requirements:

• With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly.


• Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.


• Frequent sitting, and computer use,which may be required for extended periods of time,


• Additional physical requirements may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.


• Individuals with Call Centre and/or Security experience is preferred along with customer service skills.


• A decent aptitude with computers is an asset.


• We are a 24/7/365 operation, and our shifts reflect that.


• We are looking for Bilingual (English/French) Speaker

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, Indigenous people, visible minorities, and persons with disabilities. Accommodations are available for applicants with disabilities throughout the recruitment process.We value diversity and inclusion and encourage all qualified people to apply.

Thank you to all that apply. Those selected for an interview will be contacted.

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process.

Further information about the Company:

www.securitas.ca

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