Bilingual Fraud Advisor — Protect Clients & Prevent Fraud

RBC; Montreal; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible work arrangements

Total rewards program

World-class training

Job summary

RBC is seeking a Bilingual Fraud Advisor in Montréal to deliver exceptional client experiences via phone or email. This full-time, shift-oriented role offers flexible work arrangements, with centers in Montréal and other cities. You’ll champion the RBC brand, protect clients, and support cross-functional teams in a dynamic banking environment.

Join a leading Canadian financial institution committed to safe banking, with comprehensive rewards and growth opportunities across Canada.

Qualifications

• Must have private, quiet space and reliable internet.
• Proven interpersonal, communication and problem resolution skills.
• Ability to build rapport while analyzing and mitigating risk.
• Full flexibility for shifts Mon–Sun, 7:00 AM to Midnight.
• Bilingual English and French required.

Responsibilities

• Engage with RBC clients through various channels to deliver an outstanding experience.
• Educate and provide advice to meet security needs and mitigate fraud losses.
• Resolve problems at first contact and maintain relationships with partners.
• Support colleagues to help meet client needs and drive team results.
• Cultivate relationships to work as one RBC and manage risks per compliance.
• Adhere to routines, processes and controls to protect client and shareholder interests.

Skills

Interpersonal skills

Communication

Problem solving

Rapport building

Curiosity

Flexibility

Job description

RBC is seeking a Bilingual Fraud Advisor in Montréal to deliver exceptional client experiences via phone or email. This full-time, shift-oriented role offers flexible work arrangements, with centers in Montréal and other cities. You’ll champion the RBC brand, protect clients, and support cross-functional teams in a dynamic banking environment.

Join a leading Canadian financial institution committed to safe banking, with comprehensive rewards and growth opportunities across Canada.