Bilingual Fraud Advisor - Protect Clients & Build Trust

RBC; Outaouais; On-site; CAD 50,000 - 65,000; Full time

Job summary

RBC in Montréal is seeking a Bilingual Fraud Advisor to join the RBC Advice Centre. You will act as an RBC ambassador, delivering an exceptional client experience across phone and email channels while protecting clients and RBC interests.

This full-time role requires flexible shifts and the ability to work in a fast-paced financial environment. You will educate clients on security needs, resolve issues at first contact, and collaborate with RBC partners to prevent fraud losses.

Qualifications

• Must maintain private, quiet workspace and reliable Internet.
• Interpersonal, communication and problem-resolution skills.
• Ability to build rapport while analyzing and identifying solutions to mitigate risk.
• Desire to deliver exceptional client experiences and be curious to help clients.
• Full flexibility for shifts Mon-Sun, 7:00 AM to Midnight (24/7 operations).
• Bilingual English and French required.
• Experience in team and metrics-based environments is a plus.
• Experience in contact/call centre or fast-paced financial/service environments is a plus.

Responsibilities

• Engage with RBC clients across channels to deliver an outstanding client experience and protect our clients.
• Educate and advise clients to meet immediate security needs and provide tailored solutions to protect them and prevent fraud losses.
• Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC.
• Contribute to team results by supporting colleagues to be successful in meeting client needs.
• Cultivate and maintain relationships with partners to work as one RBC.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

Skills

Bilingual English/French

Interpersonal skills

Problem solving

Communication

Risk mitigation

Job description

RBC in Montréal is seeking a Bilingual Fraud Advisor to join the RBC Advice Centre. You will act as an RBC ambassador, delivering an exceptional client experience across phone and email channels while protecting clients and RBC interests.

This full-time role requires flexible shifts and the ability to work in a fast-paced financial environment. You will educate clients on security needs, resolve issues at first contact, and collaborate with RBC partners to prevent fraud losses.