Bilingual Fleet Compliance & Billing Specialist

Environmental 360 Solutions; Aurora; On-site; CAD 62,000 - 72,000; Full time

Job summary

Environmental 360 Solutions Ltd. (E360S) seeks a detail-oriented, bilingual Operations Compliance Specialist to join our Fleet team in Aurora.

This role reviews front-end garbage truck camera footage to identify container overages and other billable service conditions, documents findings, and applies charges to customer accounts. You will collaborate with Fleet, Sales, Billing and Customer Service to ensure billing accuracy and identify opportunities to optimize container sizes and collection

Qualifications

• 1–3 years in fleet ops, transportation, waste management, billing, customer service, administration, dispatch, or related field is an asset.
• Strong attention to detail, organization, and analytical skills.
• Comfortable reviewing video footage, images, and large amounts of digital information.
• Experience with TRUX, NAVUSOFT, ERP, CRM, billing, dispatch, or fleet-management systems is an asset.

Responsibilities

• Review camera footage to identify overages and billable service conditions.
• Document extra bags, loose material, overweight containers, and other conditions.
• Capture timestamped photo evidence to support billing and disputes.
• Identify recurring overage patterns by customer, route, or location and flag for follow-up.
• Enter and apply charges to the correct customer account and invoice.
• Work across TRUX, NAVUSOFT, ERP, and CRM systems to ensure accurate billing.
• Maintain records of charges with customer, date, route, unit, reason code.
• Assist with billing inquiries and customer disputes with documentation.
• Notify Sales when customers generate recurring overages or changing service needs.
• Support Sales in identifying opportunities for larger containers or increased frequency.
• Assist with customer communication regarding recurring overages and available service alternatives.
• Track follow-up and service recommendations to support retention and upselling opportunities.

Skills

Attention to detail

Analytical skills

Strong communication

Independent worker

Team collaboration

Video review

Multi-system proficiency

Tools

TRUX

NAVUSOFT

ERP

CRM

Billing systems

Dispatch systems

Job description

Environmental 360 Solutions Ltd. (E360S) seeks a detail-oriented, bilingual Operations Compliance Specialist to join our Fleet team in Aurora.

This role reviews front-end garbage truck camera footage to identify container overages and other billable service conditions, documents findings, and applies charges to customer accounts. You will collaborate with Fleet, Sales, Billing and Customer Service to ensure billing accuracy and identify opportunities to optimize container sizes and collection