Bilingual Operations Compliance Specialist

Environmental 360 Solutions; Aurora; On-site; CAD 62,000 - 72,000; Full time

Job summary

Environmental 360 Solutions Ltd. (E360S) seeks a detail-oriented, bilingual Operations Compliance Specialist to join our Fleet team in Aurora.

This role reviews front-end garbage truck camera footage to identify container overages and other billable service conditions, documents findings, and applies charges to customer accounts. You will collaborate with Fleet, Sales, Billing and Customer Service to ensure billing accuracy and identify opportunities to optimize container sizes and collection

Qualifications

• 1–3 years in fleet ops, transportation, waste management, billing, customer service, administration, dispatch, or related field is an asset.
• Strong attention to detail, organization, and analytical skills.
• Comfortable reviewing video footage, images, and large amounts of digital information.
• Experience with TRUX, NAVUSOFT, ERP, CRM, billing, dispatch, or fleet-management systems is an asset.

Responsibilities

• Review camera footage to identify overages and billable service conditions.
• Document extra bags, loose material, overweight containers, and other conditions.
• Capture timestamped photo evidence to support billing and disputes.
• Identify recurring overage patterns by customer, route, or location and flag for follow-up.
• Enter and apply charges to the correct customer account and invoice.
• Work across TRUX, NAVUSOFT, ERP, and CRM systems to ensure accurate billing.
• Maintain records of charges with customer, date, route, unit, reason code.
• Assist with billing inquiries and customer disputes with documentation.
• Notify Sales when customers generate recurring overages or changing service needs.
• Support Sales in identifying opportunities for larger containers or increased frequency.
• Assist with customer communication regarding recurring overages and available service alternatives.
• Track follow-up and service recommendations to support retention and upselling opportunities.

Skills

Attention to detail

Analytical skills

Strong communication

Independent worker

Team collaboration

Video review

Multi-system proficiency

Tools

TRUX

NAVUSOFT

ERP

CRM

Billing systems

Dispatch systems

Job description

Bilingual Operations Compliance Specialist

Compensation: 62,000 - 72,000

At Environmental 360 Solutions Ltd. (E360S), we don't just manage waste - we redefine the industry. Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we are building a smarter, cleaner, and more sustainable future. Our team is made up of driven professionals who thrive on challenge, embrace technology, and never stop learning. If you're looking to do work that matters - where your ideas are valued, your growth is supported, and your impact is real - you've come to the right place.

Position Summary

We are seeking a detail-oriented Bilingual Operations Compliance Specialist to join our Fleet team in Aurora. This role is responsible for reviewing front-end garbage truck camera footage to identify container overages and other billable service conditions, documenting findings, and applying applicable charges to customer accounts. The Specialist will work closely with Fleet, Sales, Billing, and Customer Service to ensure billing accuracy, identify recurring customer service issues, and support opportunities to optimize container sizes and collection frequencies.

Key Responsibilities

Overage & Revenue Review

• Review front-end garbage truck camera footage and images to identify overages and other billable service conditions.
• Identify and document extra bags, loose material, overfilled or overweight containers, and other applicable conditions.
• Capture and maintain timestamped photo evidence to support billing and customer disputes.
• Identify recurring overage patterns by customer, route, or location and flag for follow-up.
• Enter and apply applicable overage, extra pickup, contamination, and other service charges to the correct customer account and invoice.
• Work within TRUX, NAVUSOFT, and other systems to ensure accurate billing and account information.
• Maintain complete records of charges, including customer, date, route, unit, reason code, and supporting documentation.
• Assist with billing inquiries and customer disputes by providing appropriate documentation and evidence.
• Notify Sales when customers consistently generate overage charges or demonstrate changing service needs.
• Support Sales in identifying opportunities for larger containers, increased collection frequency, additional containers, or other service adjustments.
• Assist with customer communication regarding recurring overages and available service alternatives.
• Track customer follow-up and service recommendations to support retention and upselling opportunities.

Systems & Data Management

• Work across camera/telematics, routing, billing, ERP, and CRM systems to move information from footage review through billing and customer follow-up.
• Ensure customer, unit, date, route, and billing information is accurate and consistent across systems.
• Maintain organized records and report missing footage, camera issues, system errors, or data discrepancies.

Reporting & Analysis

• Prepare regular summaries of overage activity and charges by customer, route, unit, or other relevant categories.
• Identify recurring trends and provide information to Fleet and Sales to support pricing, contract, container sizing, service frequency, and route-planning decisions.

Qualifications

• 1-3 years of experience in fleet operations, transportation, waste management, billing, customer service, administration, dispatch, or a related field is an asset.
• Strong attention to detail, organization, and analytical skills.
• Comfortable reviewing video footage, images, and large amounts of digital information.
• Strong computer skills and ability to learn and work across multiple software systems.
• Experience with TRUX, NAVUSOFT, ERP, CRM, billing, dispatch, or fleet-management systems is an asset.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating across Fleet, Sales, Billing, and Customer Service.
• Professional and customer-focused approach when handling billing inquiries and disputes.

What Success Looks Like

• Accurate and consistent identification of billable overages.
• Timely and accurate application of additional charges.
• Complete and organized supporting documentation.
• Accurate information across Fleet, billing, dispatch, and customer systems.
• Effective identification of recurring customer service patterns.
• Timely communication of opportunities to Sales.
• Reliable reporting and trend analysis for Fleet Management.
• Professional resolution of customer billing questions and disputes.

This is more than a job - it's your opportunity to be part of something bigger. At E360S, we are setting new standards, transforming communities, and advancing the industry with every step forward. Bring your expertise, your curiosity, and your drive. Let's build a sustainable future we can all be proud of.

This is an active job posting for a net new vacancy. As part of our recruitment process, we may use automated or artificial intelligence-based tools in a limited way to support the initial screening and organization of applications. All hiring decisions are made by our recruitment and management teams.

Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest in E360S.

The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.