Bilingual (English/French) Customer Service Claims Specialist

Phoenix AMD International Inc.; Bowmanville; Remote; CAD 40,000 - 42,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Claims Specialist to join their dynamic team. In this full-time, remote position, you will play a vital role in helping customers navigate their claims and ensuring their satisfaction. Your ability to communicate effectively in both English and French will be essential as you build trust with clients and resolve issues in a timely manner. This role offers a supportive environment where you can thrive while working from home, and you will receive comprehensive training to set you up for success. Join a company that values performance, empathy, and a passion for helping others!

Benefits

Company events

Dental care

Extended health care

Life insurance

Paid time off

Profit sharing

Store discount

Vision care

Work from home

Qualifications

• 1+ year experience in customer service or call center preferred.
• Bilingual in French and English is required.

Responsibilities

• Communicate with customers to resolve claims/issues efficiently.
• Record data accurately in claims database.

Skills

Bilingual (English-French)

Problem-solving

Communication

Time management

Attention to detail

Education

Secondary School

Tools

Outlook

Excel

Job description

IMMEDIATE OPPORTUNITY AVAILABLE

Bilingual (English-French) Customer Service Claims Specialist:

• Work from Home - anywhere in Canada.
• Monday to Friday, 9am to 5pm EST (40 hrs).

Main day-to-day responsibilities:

• Check in/communicate with customers to help resolve their claims/issues.
• Address and close open claims efficiently and in a time-sensitive manner.
• Accurately and efficiently record required data in claims database.
• Build trust with retailers and consumers by resolving issues in a timely manner.

You are the ideal person if you are:

• Bilingual - French & English.
• Comfort/experience with Outlook and Excel would be beneficial.
• Great communicator who’s proficient in problem-solving.
• Willingness to learn.
• Performance driven.
• Resourceful.
• Ability to adapt quickly with great time management skills.
• Organized to meet deadlines & work well under pressure.
• Empathetic & patient with a passion for helping people.
• Amazing attention to detail.
• Thriving in a fast-paced fun environment and can put yourself in the customers' shoes.

Training will be provided.

Job Types: Full-time, Permanent.

Pay: $40,000.00 - $42,000.00 per year.

Benefits:

• Company events.
• Dental care.
• Extended health care.
• Life insurance.
• Paid time off.
• Profit sharing.
• Store discount.
• Vision care.
• Work from home.

Schedule:

• 8 hour shift.
• Monday to Friday.

Education:

• Secondary School (preferred).

Experience:

• Call center: 1 year (preferred).
• Customer service: 1 year (preferred).

Language:

• French (required).

Work Location: Remote.