Bilingual virtual technical support specialist

Xplore Inc.; Markham; Remote; CAD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Bilingualen Virtuellen Technischen Support-Spezialisten, der von zu Hause aus arbeitet. In dieser spannenden Rolle unterstützen Sie Kunden bei technischen Herausforderungen und bieten hervorragenden Kundenservice. Mit einem flexiblen Arbeitszeitmodell und einem umfassenden Schulungsprogramm bietet diese Position die Möglichkeit, in einem dynamischen Umfeld zu wachsen. Profitieren Sie von einem wettbewerbsfähigen Vergütungspaket, einschließlich eines bilingualen Zuschlags und jährlicher Bonusanreize. Wenn Sie selbstmotiviert sind und gerne in einem schnelllebigen Umfeld arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Vergütungspaket

Bilingual Premium von $3.00/Stunde

Loyalitätsbonus bis zu $1000

Jährliche Bonusanreize bis zu $2800

Gesundheits- und Zahnversicherung

Matching RRSP-Beiträge

Qualifications

• Erfahrung im Kundenservice und technische Problemlösungsfähigkeiten.
• Bilingualität in Französisch und Englisch ist von Vorteil.

Responsibilities

• Durchführung technischer Fehlersuche bei Internet- und Netzwerkproblemen.
• Bereitstellung exzellenten Kundenservices in professioneller Weise.

Skills

Kundenservice

Technische Problemlösung

Multitasking

Bilingual (Französisch/Englisch)

Zeitmanagement

Job description

Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Ontario area to fully train and work all from the comfort of your own home!

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are seeking the opportunity to leverage these competencies. You will connect directly with our customers to support and resolve their challenges. The role requires the ability to learn through multiple development channels, multi-task, and handle the stress associated with working from home. Successful candidates will complete our comprehensive at-home training program before starting.

To work remotely, candidates must meet the following criteria:

• A dedicated, private home office space and the ability to work a flexible schedule between 7:00 am - 2:00 am Atlantic time.
• High-speed internet with at least 25 Mbps download speeds (speed tests required).

Xplore offers a dynamic, fast-paced work environment where employee feedback is valued. Benefits include:

• Competitive compensation package
• $3.00/hour Bilingual Premium (French/English)
• Potential loyalty bonus up to $1000
• Bonus incentives up to $2,800 annually
• Health and dental benefits
• Matched group RRSP contributions

Key Responsibilities:

1. Perform advanced technical troubleshooting for internet/network connectivity and email issues.
2. Deliver excellent customer service in a courteous and professional manner.
3. Coordinate with internal departments to escalate technical issues as needed, including Channel Support and Network Operations.
4. Document and prioritize trouble tickets and technical concerns.
5. Maintain up-to-date knowledge of Xplore products and technological advancements.

Ideal Candidate Attributes:

• Bilingualism (French/English) is an asset.
• Experience in a contact center environment is an asset.
• Previous remote work experience is an asset.
• Strong customer focus and eagerness to learn.
• Self-motivated, independent, and effective time management skills.
• Reliable with excellent attendance and punctuality.
• Trustworthy with high accountability.
• Excellent interpersonal and customer service skills.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to prioritize, multi-task, and adapt quickly in a fast-paced environment.

Note: Employment is contingent upon successful completion of a Criminal Background Check, in compliance with data security standards. Details will be provided during the selection process.

Xplore is dedicated to accessibility and will accommodate disabilities during the hiring process. Please inform your recruiter of any needs during the process.

Company Overview:

Xplore Inc. provides fibre, 5G, and satellite broadband services for rural communities across Canada. Committed to enhancing broadband experiences, Xplore is developing a cutting-edge fibre optic and 5G wireless network to support innovative services for rural living now and in the future.