Bilingual (English/French) Customer Service Claims Specialist - In Office

Phoenix AMD International Inc.; Bowmanville; On-site; CAD 40,000 - 42,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Claims Specialist to join their dynamic team in Bowmanville. This exciting full-time role involves engaging with customers to resolve their claims and issues effectively, ensuring a high level of service and satisfaction. You will thrive in a fast-paced environment, utilizing your bilingual skills to communicate effectively and empathetically with clients. The company offers comprehensive training and a supportive atmosphere where your problem-solving abilities and attention to detail will shine. If you are passionate about helping others and eager to learn, this opportunity is perfect for you.

Benefits

Company events

Dental care

Extended health care

Life insurance

Paid time off

Profit sharing

Store discount

Vision care

Qualifications

• Bilingual in French and English is essential for this role.
• Experience in customer service and call center preferred.

Responsibilities

• Resolve customer claims and issues in a timely manner.
• Record data accurately in the claims database.

Skills

Bilingual (English-French)

Problem-solving

Time management

Communication

Empathy

Attention to detail

Adaptability

Education

Secondary School

Tools

Outlook

Excel

Job description

IMMEDIATE OPPORTUNITY AVAILABLE IN OUR BOWMANVILLE OFFICE

Bilingual (English-French) Customer Service Claims Specialist:

• Monday to Friday, 9am to 5pm (40 hrs).

Main day-to-day responsibilities:

• Check in /communicate with customers to help resolve their claims/issues.
• Address and close open claims efficiently and in a time-sensitive manner.
• Accurately and efficiently record required data in the claims database.
• Build trust with retailers and consumers by resolving issues in a timely manner.

You are the ideal person if you are:

• Bilingual-French & English.
• Comfort/experience with Outlook and Excel would be beneficial.
• Great communicator who’s proficient in problem-solving.
• Willingness to learn.
• Performance driven.
• Resourceful.
• Ability to adapt quickly with great time management skills.
• Organized to meet deadlines & work well under pressure.
• Empathetic & patient with a passion for helping people.
• Amazing attention to detail.
• Thriving in a fast-paced fun environment and can put yourself in the customer's shoes.

Training will be provided.

Job Types: Full-time, Permanent

Pay: $40,000.00-$42,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Profit sharing
• Store discount
• Vision care

Schedule:

• 8-hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• French (required)

Work Location: Bowmanville, ON