Bilingual Claims Administrator (12 Month Contract)

Foresters Financial Services, Inc.; Canada; Remote; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Bilingual Claims Administrator for a 12-month contract. This role is pivotal in providing exceptional customer service and administrative support for Death and Living benefit claims. You will engage with claimants and ensure timely resolutions while managing claim notifications and processing transactions. The ideal candidate will be fully bilingual in French and English, possess strong customer service skills, and demonstrate a commitment to continuous learning and improvement. Join a dynamic team where your contributions will directly impact customer satisfaction and operational excellence.

Qualifications

• 3-5 years of customer service experience preferred.
• Self-motivated with strong prioritization and decision-making skills.

Responsibilities

• Provide courteous and accurate service for claims.
• Manage claim notifications and maintain the claims register.
• Communicate clearly while adhering to privacy standards.

Skills

Bilingual proficiency in French and English

Customer service experience

Proficient in Word and Excel

Strong multitasking skills

Creative problem-solving abilities

Education

Post-secondary diploma

LOMA 281 and 291 courses

Job description

Bilingual Claims Administrator (12 Month Contract)

Career Opportunity

Role Title

Bilingual Claims Administrator (12 Month Contract)

Purpose of role

The Bilingual Claims Administrator is responsible for providing excellent customer service and performing administrative duties related to Death and Living benefit claims. They initiate claims, respond accurately to claims inquiries, and support Claimants and Adjudicators administratively. The role requires full bilingual proficiency in both French and English, in written and oral communication.

Job Description

Key Responsibilities

1. Respond to inbound calls regarding new and existing claims from claimants, members, producers, funeral homes, etc., including scheduled phone support.
2. Provide courteous, prompt, and accurate service for death or living benefits claims.
3. Assess caller needs and provide accurate, timely resolutions, ensuring all claim requirements are met to prevent delays.
4. Manage claim notifications, including system transactions, maintaining the claims register, and follow-up on outstanding requirements.
5. Process administrative transactions accurately for claim setup and adjudication review, utilizing various back-office systems.
6. Manage the claims email inbox daily.
7. Maintain high energy, passion, and a positive attitude.
8. Meet tight deadlines while maintaining quality service.
9. Take ownership of results, share experiences, and accept personal accountability.
10. Continuously learn about customer priorities and expectations.
11. Resolve customer concerns effectively and responsibly.
12. Adapt to change and pursue continuous learning.
13. Support key organizational and team priorities.
14. Demonstrate leadership and drive quality and process improvements.
15. Handle entry-level project work, focusing on customer excellence and meeting service levels.
16. Communicate clearly and accurately, complying with legal and privacy standards.
17. Perform calculations and ensure compliance with standards.
18. Assist team members to meet objectives.
19. Create reports and correspondence for stakeholders.
20. Verify and match claim benefit cheques for mailing.
21. Meet service level and productivity standards.
22. Manage customer complaints as per guidelines.
23. Adhere to privacy and compliance policies.

Key Qualifications

1. Post-secondary diploma or equivalent experience.
2. 3-5 years of customer service experience preferred.
3. Full bilingual proficiency in French and English; Spanish is an asset.
4. Self-motivated with strong prioritization and decision-making skills.
5. Proficient in Word and Excel with accurate keyboarding skills.
6. Effective verbal and written communication skills.
7. Understanding of insurance products, systems, and regulations.
8. Results-oriented with attention to detail.
9. Strong multitasking and time management skills.
10. Organizational skills for monitoring and tracking information.
11. Good judgment and reasoning skills.
12. Creative problem-solving abilities.
13. Mathematical skills for benefits calculations.
14. LOMA 281 and 291 courses are assets.
15. Post-secondary education or related work experience (minimum 1 year).

Additional Details

The role requires working hours from 9:00 a.m. to 5:00 p.m., Monday to Friday, with occasional weekend shifts and statutory holidays support.

Equal Opportunity and Accessibility

Foresters Financial is committed to an inclusive environment and accessible recruitment process. For accommodations, contact [e-mail].

We thank all applicants; only those selected for further consideration will be contacted.