Technical Support Representative

Kelly Services; London; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Extended healthcare

Dental

Vacation pay

Job summary

Kelly Services in London, Ontario, is seeking a Technical Support Representative to provide first-level technical support to colleagues onsite. You will respond to questions, troubleshoot issues, document tickets, and work with other teams to restore service quickly.

This role is 100% onsite in London and requires availability for all shift types, including evenings, weekends and overnights in a rotating schedule.

Qualifications

• High school diploma.
• Approximately one year of related experience; a technical support or technical call centre background is an asset.
• Strong customer service, communication, and problem-solving skills.
• Above-average computer and navigation skills.
• Working knowledge of Microsoft 365, including Word, Excel, OneNote, and PowerPoint.
• Basic understanding of PC hardware and components.
• Typing speed of at least 35 words per minute.
• Ability to work independently and collaborate effectively with colleagues and other teams.
• Availability to work a rotating schedule covering days, evenings, weekends, and overnight shifts.

Responsibilities

• Respond to incoming calls and emails from colleagues seeking technical support.
• Troubleshoot issues and create accurate, detailed tickets.
• Escalate issues to the appropriate support groups and follow up until they're resolved.
• Identify outages or issues that could affect multiple users and escalate them promptly.
• Keep colleagues informed with timely updates.
• Follow established procedures and contribute ideas to improve support processes.
• Build knowledge of business applications, tools, and support procedures.

Skills

Customer service

Communication

Problem solving

Typing 35 wpm

Microsoft 365

PC hardware

Independent work

Teamwork

Scheduling flexibility

Education

High school diploma

Tools

Ticketing systems

Job description

Technical Support Representative

Location: 100% onsite, London ON

Contract: 2 years

Schedule: Rotating shifts in a 24/7/365 operation; shifts change every two weeks

Pay: $21.50/hour for day shifts, plus shift premiums

The opportunity

We're looking for a tech-savvy, customer-focused Technical Support Representative to provide first-level technical support to colleagues. You'll respond to questions and technical issues, document cases accurately, and work with other support teams to help restore service quickly.

This role is fully onsite in London. Candidates must be available to work all shift types , including evenings, weekends, and overnight shifts.

What you'll do

• Respond to incoming calls and emails from colleagues seeking technical support.
• Troubleshoot issues and create accurate, detailed tickets.
• Escalate issues to the appropriate support groups and follow up until they're resolved.
• Identify outages or issues that could affect multiple users and escalat them promptly.
• Keep colleagues informed with timely updates.
• Follow established procedures and contribute ideas to improve support processes.
• Build knowledge of business applications, tools, and support procedures.

What you bring

• High school diploma.
• Approximately one year of related experience; a technical support or technical call centre background is an asset.
• Strong customer service, communication, and problem-solving skills.
• Above-average computer and navigation skills.
• Working knowledge of Microsoft 365, including Word, Excel, OneNote, and PowerPoint.
• Basic understanding of PC hardware and components.
• Typing speed of at least 35 words per minute.
• Ability to work independently and collaborate effectively with colleagues and other teams.
• Availability to work a rotating schedule covering days, evenings, weekends, and overnight shifts.

Nice to have: Experience with ticketing systems, a technical degree, or relevant IT certifications.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.