Powertrain Call Center Rep - Automotive Technician

Kelly; Mississauga; Remote; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Group benefits

Career development opportunities

Holiday and vacation pay

Overtime pay (1.5x)

Job summary

Kelly Services, in partnership with Nissan, is hiring an experienced automotive technician to support the Nissan and INFINITI Powertrain Call Center. This is an ongoing, indefinite assignment through Kelly Services, offering a call center role by phone without hands-on shop repairs.

Work is 100% remote or onsite in Mississauga, Ontario, with compensation at $25.00 per hour and a full-time hourly employment type.

Qualifications

• Interprovincial Red Seal Certification or a provincial Automotive Service Technician Journeyperson license.
• Dealership automotive technician experience.
• Strong technical expertise in vehicle diagnostics, powertrain systems (engine, transmission, and drivetrain), and complex mechanical and electrical troubleshooting.
• Minimum 3 years of hands-on automotive diagnostic and repair experience.
• Nissan and INFINITI technician experience is highly desirable.
• Proven ability to interpret technical service manuals, diagnostic trouble codes (DTCs), and wiring diagrams.
• Strong verbal and written communication skills, including the ability to explain technical concepts clearly over the phone.

Responsibilities

• Review, evaluate, and validate powertrain diagnoses submitted by Nissan and INFINITI dealership technicians.
• Authorize technician repair recommendations in accordance with manufacturer policies and warranty guidelines.
• Support dealership service departments primarily by phone, providing technical guidance and warranty claim adjudication to help ensure prompt, accurate claim processing.
• Handle an average of approximately 40 dealership support calls per day.
• Guide dealership personnel on Nissan and INFINITI technical procedures, campaign bulletins, and repair standards.
• Deliver high‑quality, professional technical support by telephone, email, ticketing systems, and live chat.
• Reference and interpret Technical Service Bulletins (TSBs), Electronic Service Manuals (ESMs), campaign publications, and wiring schematics.

Skills

Powertrain diagnostics

Vehicle electrical troubleshooting

DTC interpretation

Technical communication

Phone support

Typing 35 WPM

Multi-screen workflows

Education

Interprovincial Red Seal Certification

Automotive Service Technician Journeyperson license

Tools

Diagnostic software

Electronic Service Manuals (ESMs)

Wiring diagrams

Job description

Kelly Services, in partnership with Nissan, is hiring an experienced automotive technician to support the Nissan and INFINITI Powertrain Call Center.

This is an ongoing, indefinite assignment through Kelly Services. It’s an excellent opportunity for an experienced automotive professional to put their technical expertise to work in a customer-focused, consultative environment, without performing hands‑on shop repairs.

This is a call center role supporting Nissan and INFINITI dealerships by phone, with an average of approximately 40 calls per day.

Choose the work environment that best suits you

• 100% remote / work from home, or
• Onsite in Mississauga, Ontario, for candidates who prefer an office setting

Compensation and schedule

• Pay rate: $25.00 per hour
• Employment type: Full-time, hourly
• Work schedule: Monday to Friday
• Availability window: 7:00 a.m.–7:00 p.m. CST, with one 8‑hour shift scheduled within this window
• Overtime: Occasional Saturdays required, paid at 1.5×
• Growth: Career development opportunities with globally recognized automotive brands

Job responsibilities

• Review, evaluate, and validate powertrain diagnoses submitted by Nissan and INFINITI dealership technicians.
• Authorize technician repair recommendations in accordance with manufacturer policies and warranty guidelines.
• Support dealership service departments primarily by phone, providing technical guidance and warranty claim adjudication to help ensure prompt, accurate claim processing.
• Handle an average of approximately 40 dealership support calls per day.
• Guide dealership personnel on Nissan and INFINITI technical procedures, campaign bulletins, and repair standards.
• Deliver high‑quality, professional technical support by telephone, email, ticketing systems, and live chat.
• Reference and interpret Technical Service Bulletins (TSBs), Electronic Service Manuals (ESMs), campaign publications, and wiring schematics.
• Communicate technical decisions clearly, objectively, and authoritatively.
• Help safeguard vehicle quality and enhance the overall Nissan and INFINITI customer experience.

Required Qualifications

• Interprovincial Red Seal Certification or a provincial Automotive Service Technician Journeyperson license.
• Dealership automotive technician experience.
• Strong technical expertise in vehicle diagnostics, powertrain systems (engine, transmission, and drivetrain), and complex mechanical and electrical troubleshooting.
• Minimum 3 years of hands‑on automotive diagnostic and repair experience.
• Nissan and INFINITI technician experience is highly desirable.
• Proven ability to interpret technical service manuals, diagnostic trouble codes (DTCs), and wiring diagrams.
• Strong verbal and written communication skills, including the ability to explain technical concepts clearly over the phone.
• Sound decision‑making ability and confidence in defending technical determinations.
• Strong computer proficiency, including multi‑screen workflows and navigation of technical databases.
• Typing speed of at least 35 WPM.

Make the move from the shop to a technical support career

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life‑just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.