Bilingual Dispatcher: Maintenance Scheduler

BGIS; Montreal; On-site; CAD 64,526 - 80,658; Full time

Job summary

Une entreprise de services immobiliers recherche un répartiteur pour planifier et attribuer des bons de travail. Le rôle comprend la préparation des horaires des techniciens, l'évaluation des demandes de service, et le suivi de l'avancement des travaux. Le candidat idéal possédera 1 à 3 ans d'expérience en répartition ou service à la clientèle, ainsi qu'une maîtrise des outils informatiques comme MS Outlook et Excel. Des compétences en communication et une forte orientation service client sont essentielles.

Qualifications

• 1 à 3 ans d'expérience en répartition, planification ou service à la clientèle.
• Capacité à comprendre les exigences des demandes de service et à assigner les bons de travail.
• Forte orientation service client.

Responsibilities

• Planifie et attribue les bons de travail de maintenance aux techniciens.
• Prépare des rapports pour le suivi des bons de travail.
• Suit l'avancement des bons de travail pour assurer leur réalisation.

Skills

Expérience en répartition

Capacité à travailler sous pression

Priorisation des bons de travail

Compétences en service client

Compétences en communication

Tools

MS Outlook

MS Excel

Job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

Summary

The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.

Key Duties & Responsibilities

• Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
• Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
• Receives service requests from the call center and documents service request details into a work order
• Assesses and assigns priority to the work order
• Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
• Monitors and follows up on work order progress to ensure timely completion
• Prepares reports to assist in monitoring work orders and resource planning
• Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
• Other duties as assigned
  
  
  

Work Requirements

• Must be able to work shifts, be on-call and be available to respond to emergencies
  
  
  

Knowledge & Skills

• 1 to 3 years of dispatch, scheduling or customer service work experience
• Ability to work well under pressure
• Ability to prioritize work orders based on order of importance and impact
• Ability to allocate work orders that result in optimal human resource utilization
• Ability to understand service request requirements and assign work orders to appropriate Technicians
• Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
• Strong customer service orientation along with strong customer service skills and sense of urgency
• Good communication skills
• Understanding of and previous work experience within the facility management services organization, an asset
• English is required because you will be dealing with English-speaking customers as part of your job.
  
  
  

Licenses and/or Professional Accreditation

• None required
  
  
  

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!