Bilingual Disability Calculation Analyst

Manulife; Remote; CAD 57,000 - 68,000; Full time

Job summary

A leading financial services company is seeking a skilled professional to support clients through disability benefits. Responsibilities include calculating LTD benefits, informing members about overpayments, and managing claims recovery. The ideal candidate is proficient in Office 365, excels in customer service, and can communicate effectively in both English and French. This remote position offers competitive salary and a comprehensive benefits package, alongside opportunities for career growth in a supportive environment.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible remote work arrangements

Qualifications

• Ability to deliver difficult messages empathetically.
• Exceptional oral and written communication skills.
• Capacity for continuous learning.

Responsibilities

• Calculate and code offsets and adjusted LTD benefits.
• Inform Plan Members of overpayment amounts.
• Manage claim recoveries in Navigator.
• Follow up with Plan Members for reimbursement.

Skills

Strong customer service focus

Bilingual communication (English and French)

Proficient in Office 365

Strong negotiation skills

Tools

Navigator

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $67,375 CAD
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible arrangements
• Comprehensive benefits package including health, dental, and wellness benefits
• Supportive and inclusive work environment that values diversity
• Chance to make a positive impact in the lives of clients through disability benefit support

What to Expect (Job Responsibilities):

• Calculate and code offsets and adjusted LTD benefits in Navigator
• Inform Plan Members of overpayment amounts with clear explanations both verbally and in writing
• Follow up with Plan Members for reimbursement of overpayments and negotiate repayment plans when necessary
• Manage claim recoveries in Navigator
• Communicate effectively in English and French to support clients from various provinces

What is Required (Qualifications):

• Strong customer service focus with the ability to deliver difficult messages empathetically
• Proficient in Office 365, especially Excel and Word
• Ability to read and interpret group insurance contracts and apply their provisions
• Exceptional oral and written communication skills in both English and French
• Strong negotiation skills and a capacity for continuous learning

How to Stand Out (Preferred Qualifications):

• Experience with Navigator is an asset
• Familiarity with disability benefit calculations is helpful

#FinancialServices #RemoteWork #CustomerService #CareerOpportunity #DiversityAndInclusion

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