Bilingual Customer Support Specialist Remote

Medavie; Montreal; Remote; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Flexible work options

Training and growth opportunities

Supportive leadership

Job summary

Medavie in Montréal, QC, is seeking a fully bilingual Customer Service Representative to support members with health benefits questions from a remote setting. The role offers flexible options (Remote/Onsite/Hybrid) with a Monday–Friday schedule and a competitive hourly wage.

The successful candidate will join a collaborative team, receive comprehensive training, and contribute to Canadians' wellbeing while delivering high-quality service and problem resolution.

Qualifications

• Experience in customer service or health is a plus.
• Must be fully bilingual (French/English).
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Answer questions about health benefits and plan eligibility.
• Handle payment inquiries and other general questions.
• Provide first-call resolution and excellent customer service.

Skills

Bilingual (French/English)

Communication skills

Multitasking

Attention to detail

Tools

CRM software

Job description

Medavie in Montréal, QC, is seeking a fully bilingual Customer Service Representative to support members with health benefits questions from a remote setting. The role offers flexible options (Remote/Onsite/Hybrid) with a Monday–Friday schedule and a competitive hourly wage.

The successful candidate will join a collaborative team, receive comprehensive training, and contribute to Canadians' wellbeing while delivering high-quality service and problem resolution.