Bilingual Customer Service Representative - Group Insurance

Medavie Inc.; City of Moncton; Hybrid; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health, vision and dental plan

Remote and hybrid work options

Annual Incentive Bonus

Paid vacation

Job summary

Medavie Inc. in Canada is seeking a Bilingual Customer Service Representative to support members nationwide. You will communicate effectively by phone and email, solve problems, and deliver a high level of service in a dynamic contact center environment.

The role requires a high school diploma (post-secondary preferred), 2+ years in a contact centre, and fluency in English and French. Remote and hybrid work options are available, with training and competitive benefits.

Qualifications

• High school diploma required; post-secondary or equivalent experience.

Responsibilities

• Provide support and service to members across Canada.
• Communicate clearly and empathetically via email and phone.
• Solve problems and deliver the highest level of customer service.

Skills

Bilingual (English & French)

Customer Service

Problem Solving

Attention to Detail

Education

High School Diploma

Job description

Position Details

Position Type: Permanent

Start Date: January 25, 2027

Role Overview

Join our team as a Bilingual Customer Service Representative and help us support members across Canada. In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to provide the highest level of customer service possible. Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company!

Our Culture & Mission

By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Full careers. Full lives.

What you need to succeed

You love helping people – this is non-negotiable. You are a strong communicator – through email and phone, you are clear, concise, and friendly. You bring a positive, solutions-oriented attitude to every challenge. High school diploma required; post-secondary or equivalent experience. Strong attention to detail in a dynamic environment. Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time. Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment. Strong technical aptitude – you can navigate multiple applications while supporting callers. You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment. Language skills: Fluently Bilingual (English & French) written and spoken is required.

Benefits & Perks

• Extensive virtual paid training program to set you up for success.
• Training hours: Monday–Friday, 8:00am–4:30pm AT, training will begin on your first day.
• Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!).
• Permanent full-time position with opportunity to grow in a well-established organization.
• Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options.
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus which recognizes your contribution to our success.
• Paid vacation.
• Gifted week of vacation in your first year.
• Optional Vacation Purchase Program.

Compensation

Pay Range: 40,254 - 45,285 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training.

In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

Work Location & Hours

Remote Office Requirements: A designated private area with a locked door and secure perimeter in a controllable environment. Quiet, distraction-free workspace without conflicting responsibilities during scheduled hours. Always ensure your remote office space is secured before stepping away.

Hours of Work: After training, you’ll be assigned an evening shift within our operating hours: 8:00 AM – 9:00 PM AT, Monday–Friday. All shifts are 7.5 hours. We offer a shift-bid twice per year (depending on business needs) where you are able to select alternate available hours based on seniority.

Equal Opportunity & Inclusion

We welcome applications from candidates of all backgrounds.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

Rainbow Registered as an organization that champions diversity, equity, and inclusion.

About Medavie

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.

Additional Information

We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.