Bilingual Customer Service Representative

Medavie; Brunswick Parish; Hybrid; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health, vision & dental plan (employer

Pension with employer match

Annual bonus

Remote & hybrid options

Paid vacation & time off

Job summary

Medavie is seeking a Bilingual Customer Service Representative for its federal contact centre in Canada. You will assist providers and members, resolving inquiries with high-quality service in both English and French.

This permanent, full-time role offers extensive benefits, remote/hybrid options, and pathways for growth within a leading Canadian health services organization.

Qualifications

• High school diploma or equivalent required; training/experience in customer service or health advantageous.
• Bilingual (English and French) fluency written and spoken is required.
• Ability to work varying shifts and manage multiple software applications while helping callers.

Responsibilities

• Provide support and service to providers and members in a federal contact center.
• Aim to deliver the highest level of customer service with each inquiry.
• Effectively problem-solve and work within a team environment.

Skills

Bilingual English/French

Communication

Customer service

Problem solving

Attention to detail

Multitasking

Call center experience

High school diploma

Education

High school diploma

Customer service or health-related training/experience

Job description

Position Type

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential.

As a Bilingual Customer Service Representative in our federal contact center, you will provide support and service to our providers and members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible.

Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the whole company.

What’s in it for you?

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.

We Offer

• Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends!
• We offer an extensive virtual paid training program, ensuring you are prepared to hit the floor and take calls.
• Permanent full-time position with opportunity to grow in a well-established organization.
• Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options.
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
• 100% employer-matched Defined Contribution Pension Plan
• Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• An organization where we encourage personal learning and growth with opportunities for career development.

What You Need To Succeed

• The ability to work varying shifts between 7am - 10pm Monday to Friday
• You like helping people – this is non-negotiable;
• You are a good communicator – through email and phone, you are clear, concise and friendly;
• Whatever it takes attitude, you like a new challenge every day;
• You have training and education and/or relevant working experience in customer service or health and at least a high school diploma;
• Ensure you are able to concentrate, have high attention to detail and sit while using a computer and on a head-set for prolonged periods of time
• Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment;
• Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time;
• You can handle the good and challenging calls;
• You are good at problem-solving master, you understand the callers needs and learn quickly how to get the best results in any environment.
• Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.

Security Clearance Requirement

• In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Shift Requirement

• Training hours: Monday – Friday (8:00am – 4:15pm AT)
• After training you will be provided with a schedule, working 7.5 hours a day, Monday-Friday, Evening shift to start.
• Our Centre’s support providers/members from coast-to-coast and our core hours are 7am – 10pm AT

Home Office Requirements

• Private working area must have a locked door, secure locked perimeter doors, and a locked office space in a controllable environment
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work time
• Vous must always ensure your e-work space is secured before walking away

Remote Work Requirements

• Employees must connect to an approved home internet network

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range

40,254 - 45,285 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.