Bilingual Customer Support Specialist (EN/FR)

Essity; Oakville; On-site; CAD 42,000 - 56,000; Full time

Job summary

Essity is seeking a Bilingual Customer Service Representative to support customers, sales teams, and internal stakeholders. The role involves handling inquiries on product availability, prices, orders, and resolving issues, with a preference for candidates living in the Oakville, Canada area.

The incumbent will collaborate across production, warehouse, and distribution to ensure smooth order flow. The ideal candidate brings at least 3 years of experience in customer service, strong

Qualifications

• Minimum 3 years in a customer service role.
• Fluent in English and French, both written and spoken.
• Strong communication and teamwork skills.

Responsibilities

• Interact with customers by phone and other channels.
• Process sales and invoices to ensure on-time orders.
• Resolve customer complaints and discrepancies.
• Answer inquiries on product availability, prices, and delivery.
• Coordinate with production, warehouse, and distribution to resolve orders.

Skills

Bilingual English/French

Customer service

Excellent communication

Teamwork

Attention to detail

Tools

SAP

MS Office

MS Teams

Excel

Job description

Essity is seeking a Bilingual Customer Service Representative to support customers, sales teams, and internal stakeholders. The role involves handling inquiries on product availability, prices, orders, and resolving issues, with a preference for candidates living in the Oakville, Canada area.

The incumbent will collaborate across production, warehouse, and distribution to ensure smooth order flow. The ideal candidate brings at least 3 years of experience in customer service, strong