Bilingual (English/French) Customer Service Representative

Essity; Oakville; Vor Ort; CAD 42.000 - 56.000; Vollzeit

Zusammenfassung

Essity is seeking a Bilingual Customer Service Representative to support customers, sales teams, and internal stakeholders. The role involves handling inquiries on product availability, prices, orders, and resolving issues, with a preference for candidates living in the Oakville, Canada area.

The incumbent will collaborate across production, warehouse, and distribution to ensure smooth order flow. The ideal candidate brings at least 3 years of experience in customer service, strong

Qualifikationen

• Minimum 3 years in a customer service role.
• Fluent in English and French, both written and spoken.
• Strong communication and teamwork skills.

Aufgaben

• Interact with customers by phone and other channels.
• Process sales and invoices to ensure on-time orders.
• Resolve customer complaints and discrepancies.
• Answer inquiries on product availability, prices, and delivery.
• Coordinate with production, warehouse, and distribution to resolve orders.

Kenntnisse

Bilingual English/French

Customer service

Excellent communication

Teamwork

Attention to detail

Tools

SAP

MS Office

MS Teams

Excel

Jobbeschreibung

Bilingual (English/French) Customer Service Representative

Who We Are

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.

Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.

About the Role

Essity is looking for an experienced Bilingual Customer Service Representative who will be responsible for providing timely and effective support to customers, sales teams, and help with ordering and answering both internal and external enquiries on product availability, prices, order status, and help resolve customer complaints.

The ideal candidate should/could live in the Oakville, Canada area.

We’re looking for people who embody our Beliefs & Behaviors and bring curiosity, innovation, and a willingness to challenge the status quo. If you want to learn and grow in a collaborative environment where your skills are challenged, but you’re always supported, we would love to connect.

What You Will Do

• Interacts with customers via telephone and other media (fax, e-mail, etc.)
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
• Resolves customer complaints or discrepancies
• Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
• Communicate and collaborate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.

Who You Are

• Minimum of 3 years in a customer service role
• Bilingual verbal and written language capabilities in English and French required
• Demonstrates attentive and responsive communication
• Ability to work in a team
• PC experience (MS Office, MS TEAMS), excel spreadsheet, and SAP database applications
• Excellent communication skills, oral/written

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.