Remote Bilingual Customer Service Representative

Millennium 1 Solutions; Winnipeg; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Bilingual Customer Service Representative who will serve as the first point of contact for customers in English or French. This full-time remote position emphasizes delivering exceptional customer service while working with a diverse team and handling inquiries professionally. Ideal candidates are passionate about customer satisfaction and possess strong communication skills.

Benefits

Comprehensive benefits package (medical, vision, dental)

Virtual paid training

Employee Assistance Program

RRSP program options

Rewards and Recognition programs

Qualifications

• Bilingual (English / French) required.
• Experience in an interactive customer service environment required.
• Positive attitude and strong communication skills.

Responsibilities

• Deliver first class service responding to customer needs.
• Accurately complete documentation for interactions.
• Maintain confidentiality and adhere to service guidelines.

Skills

Customer satisfaction

Communication

Empathy

Problem solving

Job description

Description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters. A Career at NTT DATA Means :

• Having ongoing opportunities to GROW your career - we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview :

As a Bilingual Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers in English or French. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position : Bilingual Customer Service Representative

Status : Full Time - Remote

Hours of Work : Monday - Sunday 8:00 am - 12:00 am EST

Department : Customer Service

Rate of Pay : $16.00 - $20.00 / Bilingual (French / English)

Open to residents of : Alberta, Manitoba, and Ontario.

Responsibilities :

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Respond to inquiries / complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate, and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and input data for call history, send messages to third parties, or initiate customer fulfillment as needed.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on data use.

Requirements :

• Passion for customer satisfaction; prior experience is an asset.
• Bilingual (English / French) required.
• Experience in an interactive customer service environment required.
• Related experience in food and/or retail industry considered an asset.
• Strong oral and written communication skills, including typing, spelling, and grammar.
• Ability to implement change efforts and learn new skills quickly.
• Advanced PC skills and familiarity with system navigation.
• Positive attitude and ability to work well with others.
• Professional, empathetic, and caring conversational style.
• Tact and diplomacy in handling all customer interactions.
• Ability to resolve complex, sensitive customer issues professionally.
• Availability to work required shifts.

Diversity. Equity. Inclusion.

Unleashing the power of being unique.

We are committed to providing an environment free of discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categories.

At NTT DATA, what you do matters. Because here, YOU can.