Bilingual Customer Service Specialist / Spécialiste du service à la clientèle bilingue

YouSet; Montreal; Remote; CAD 45,000 - 65,000; Full time

Job summary

YouSet, a rapidly growing insurance technology company in Montreal, seeks a Bilingual Customer Service Specialist. This role involves assisting clients with their home and auto insurance needs, ensuring high-quality service while maintaining detailed records and tracking performance. Candidates should have extensive customer service experience and strong communication skills in both French and English. Work from home or join our downtown Montreal office!

Benefits

Competitive compensation with monthly bonus

Up to 5 weeks of vacation per year

Top-tier health benefits (health, dental, vision, etc.) & life insurance

100% remote work or downtown Montreal office space

Flexible start date

Qualifications

• At least 5 years of relevant customer service experience.
• Excellent oral and written communication skills in French and English.
• Quick learner with an interest in technology.

Responsibilities

• Assist clients with their insurance needs and process billing requests.
• Proactively contact clients to ensure the best coverage.
• Effectively communicate via phone, email, and SMS.

Skills

Problem-solving

Communication

Client Engagement

Documentation

Collaboration

Job description

Bilingual Customer Service Specialist

Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company?

What's in it for you?

• Competitive compensation with monthly bonus
• Up to 5 weeks of vacation per year
• Top-tier health benefits (health, dental, vision, etc.) & life insurance
• 100% remote work or downtown Montreal office space
• Flexible start date (but the sooner the better!)

Why us?

YouSet is revolutionizing the insurance industry by combining technology, data, and human expertise. We’re on a mission to build the most user-friendly and highly rated insurance platform in Canada.

In less than 4 minutes, our powerful technology helps you save an average of 29% on your home and auto insurance and provides instant online coverage.

To date, we’ve assisted over 250,000 users in shopping for insurance, with an average rating of 4.9 stars in online reviews.

What will you be responsible for?

• Client Engagement: Assist clients with their home and auto insurance needs. Answer questions, provide documentation, and process billing requests.
• Client Follow-Up: Proactively contact clients regarding their policies to ensure we offer the best coverage for their needs.
• Communication: Effectively communicate via phone, email, and SMS to build trust and deliver outstanding customer service.
• Performance Monitoring: Track your performance and meet daily, weekly, and monthly targets.
• Documentation: Keep accurate records of client interactions and follow-up activities in our CRM system.
• Collaboration: Work closely with the customer service team to achieve team goals and develop strategies to enhance client retention and satisfaction.
• Career Development: Pass your broker exams (AMF and RIBO) after your first year with us.

Do you have what it takes?

• At least 5 years of relevant customer service experience
• Proactive with strong problem-solving skills
• Excellent oral and written communication skills in French and English
• Quick learner with an interest in technology

This is a full-time position in a high-growth company with increasing responsibilities. If you see yourself working with us, don’t miss out—apply today!