Bilingual Customer Support & Order Specialist

CCM Hockey; Montreal (administrative region); Hybrid; CAD 42,000 - 55,000; Full time

Job summary

CCM Hockey in Montreal, QC, is seeking a customer service representative to manage orders and inquiries. You will respond via phone and email, track orders and returns, and coordinate with Distribution Centre, credit and claims teams to resolve issues.

The ideal candidate has a college diploma, 1-2 years in a similar role, and strong communication. Bilingual (French and English) required. Team-oriented environment with collaborative culture.

Qualifications

• College diploma.
• A minimum of 1-2 years’ experience in a similar role.
• Service oriented.
• Strong communication skills.
• Ability to provide solutions.
• Work well within a team.
• Bilingualism (French and English).

Responsibilities

• Effectively process and track orders, returns.
• Handle customer issues in a timely and efficient manner.
• Responding to inquiries through phone and email.
• Communicate and follow up with customers to confirm resolution.
• Work closely with different divisions such as the Distribution Centre, credit and claims department.

Skills

Team player

Communication skills

Customer service

Bilingual

Education

College diploma

Job description

CCM Hockey in Montreal, QC, is seeking a customer service representative to manage orders and inquiries. You will respond via phone and email, track orders and returns, and coordinate with Distribution Centre, credit and claims teams to resolve issues.

The ideal candidate has a college diploma, 1-2 years in a similar role, and strong communication. Bilingual (French and English) required. Team-oriented environment with collaborative culture.