Bilingual CSR: Upsell & Brand Experience (Remote)

Moose Knuckles Canada; Montreal (administrative region); Hybrid; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Personal Days

Employee Assistance Program

Employee Loyalty Reward Program

Generous welcome gift

Free Gym Access

Discounts

Job summary

A global luxury fashion brand is seeking a Customer Service Representative in Montreal. This role involves responding to inquiries via phone, chat, and email, ensuring customer records are updated, and managing returns. Candidates should have at least 3 years of customer service experience, be bilingual in French and English, and demonstrate exceptional communication skills. Join a team that values self-expression and individualism, contributing to a brand at the forefront of modern luxury.

Qualifications

• Minimum 3 years of experience in customer service, especially with complex inquiries.
• Strong proficiency in Microsoft Office tools like Word and Excel.
• Experience in handling customer issues and escalations effectively.

Responsibilities

• Respond to consumer inquiries through phone, chat, and email.
• Update customer records and perform data entry accurately.
• Coordinate the return process and shipping labels.

Skills

Bilingual in French and English

Exceptional communication skills

Problem-solving abilities

Strong proficiency in Microsoft Office

Tools

Zendesk

Shopify

Job description

A global luxury fashion brand is seeking a Customer Service Representative in Montreal. This role involves responding to inquiries via phone, chat, and email, ensuring customer records are updated, and managing returns. Candidates should have at least 3 years of customer service experience, be bilingual in French and English, and demonstrate exceptional communication skills. Join a team that values self-expression and individualism, contributing to a brand at the forefront of modern luxury.