Customer Service Representative

Conair Consumer Products ULC

Montreal (administrative region)

On-site

CAD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Attractive compensation package

Extended health benefits

Life insurance

Defined contribution pension plan

Job summary

A leading beauty care company in Montreal is seeking a Customer Service Representative to manage sales orders and resolve customer inquiries. The ideal candidate will have post-secondary education and 3-5 years of experience in customer service, along with fluency in English and French. This full-time position involves working in a dynamic team and offers competitive benefits, including health coverage and a pension plan.

Qualifications

3-5 years of customer service / order entry experience required.
Ability to provide high-level customer service in a fast-paced environment.
Strong attention to detail and accuracy necessary.

Responsibilities

Process sales orders from entry to delivery in the SAP system.
Coordinate delivery of goods by checking inventory in SAP.
Provide ongoing communication with customers regarding order status.
Assist Account Managers with inquiries on orders.
Record customer interactions in the CRM system.

Skills

Fluently bilingual in English & French

Strong interpersonal skills

Effective verbal and written communication

Professional phone manner

Excellent judgement and problem-solving skills

Attention to detail

Time management and organizational skills

Ability to work independently and in teams

Education

Post secondary education

Tools

MS Office (Word, Excel, Outlook, Teams)

Job description

Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario with offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that serves the retail and professional markets in Canada with brands such as Conair, Scunci, Cuisinart, and BaBylissPro.

Position

We have an exciting opportunity for a Customer Service Representative in our Montreal office reporting to the Director, Customer Service. If you are looking for an opportunity to join a thriving, dynamic organization with an entrepreneurial spirit and an action‑oriented culture, this role is perfect for you.

The Customer Service Representative is responsible for processing sales orders from order entry through to delivery for an assigned group of customers along with receiving, addressing, and resolving customer inquiries and concerns. This role will ensure that all orders are handled accurately and professionally while maintaining a positive relationship with the customer.

Location

Montreal

Responsibilities

Coordinate and process all new customer sales orders in SAP system
Ensure smooth delivery of goods by checking inventory status and ETA of products in SAP system
Follow‑up with the Shipping Department to ensure all shipping dates are met
Provide ongoing communications with customers regarding order and delivery status
Assist Account Managers with inquiries on the status of their orders
Collaborate with Account Managers and other departments as required for assistance in handling and addressing customer inquiries and issues
Investigate and provide prompt resolution to all inquiries/concerns pertaining to orders and inform Account Managers, customers, or other parties of findings and outcomes
Respond to inquiries received by e‑mail or phone in a prompt manner by providing clear, accurate, and timely written responses
Record and update details of customer interactions in a clear and thorough manner in the CRM system
Prepare and distribute reports on a regular basis
Investigate, resolve, and apply credits to customer accounts as required
Perform other administrative and support tasks as required

Minimum Qualifications

Post secondary education
Minimum 3‑5 years of customer service / order entry experience
Fluently bilingual in English & French (verbal and written) required
Strong interpersonal skills and effective verbal and written communication skills
Professional phone manner with the ability to communicate clearly and concisely
Ability to provide a high level of customer service within a fast‑paced environment with minimal supervision
Excellent judgement and problem‑solving skills
Strong attention to detail and accuracy
Excellent time management and organizational skills with the ability to meet tight deadlines.
Ability to work independently and within a team environment
Proficient in MS Office (Word, Excel, Outlook, Teams) and the Internet